Cynthia Hines
Customer Service Representative at Convergent Resources Holdings- Claim this Profile
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Topline Score
Bio
Credentials
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AP
-Nov, 2014- Nov, 2024
Experience
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Convergent Healthcare
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United States
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Financial Services
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1 - 100 Employee
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Customer Service Representative
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2015 - Present
Answer inbound inquiries regarding customer accounts and product services. Obtain information from customer by phone regarding orders for installation of services, turning off/on services, account information changes and/or billing inquiries. Handle and resolve customer complaints. Provide information to potential customers interested in opening accounts for various utilities and communication services. Update and document information in database. Up sell appropriate products for each account
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Customer Service
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Nov 2014 - Mar 2015
Provide customers with exceptional quality service by following the approved processes. Assists customers by acting as a consultant regarding products and gifts including sales and service options. Processes orders using the internal computer applications. Verifies and validates all information provided by the customer prior to submission. Communicates effectively with customers and acts as an advocate on customers behalf to uphold the Company’s Product Guarantee Policy. Accurately documents all actions taken when working within a customer account. Accurately processes order cancellations and adjustments to order totals for customers. Professionally responds to incoming and outgoing messages on behalf of 1800Flowers.com as required. Consistently achieve key performance indicators (KPI) and performance standards as defined by management. Adhere to coaching and development opportunities provided by managers. Read content from tools regarding a particular order or company policy/procedure and appropriately apply information to resolution. Participate in ongoing coaching and training sessions
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Customer Service Representative
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Jan 2013 - Feb 2015
Processing orders, Phone out, exchange orders, and redelivery orders Processing orders, Phone out, exchange orders, and redelivery orders
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Wolters Kluwer, TAA North America US Small Firms
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Financial Services
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100 - 200 Employee
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Customer Service Specialist
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Oct 2012 - Jan 2015
Customer Support Trouble Shooting Remote Assistant Respond to Emails Data Entry Calibrator Inbound and Outbound Calls Customer Support Trouble Shooting Remote Assistant Respond to Emails Data Entry Calibrator Inbound and Outbound Calls
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Customer Service
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Mar 2013 - May 2014
Switchboard Filing Packing Data Entry Switchboard Filing Packing Data Entry
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Alorica
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Kennesaw, GA
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Customer Service Specialist
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Feb 2012 - May 2013
Data Entry Customer Support Team Lead Remote Assistance Manage High Inbound and Outbound Calls Collections Process Payments Process Health Care Benefits Problem Solving Trouble Shooting Sales / Telesales Data Entry Customer Support Team Lead Remote Assistance Manage High Inbound and Outbound Calls Collections Process Payments Process Health Care Benefits Problem Solving Trouble Shooting Sales / Telesales
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West At Home
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Omaha, NB
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Customer Service Representative
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Nov 2009 - Mar 2013
Data Entry Team Lead Process Payments Trouble Shooting Problem Solving Sales Collections QuickBooks Manage Inbound and Outbound Calls Manage Case Loads Process Payroll Process Gift Cards Balances Data Entry Team Lead Process Payments Trouble Shooting Problem Solving Sales Collections QuickBooks Manage Inbound and Outbound Calls Manage Case Loads Process Payroll Process Gift Cards Balances
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Customer Service
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Nov 1999 - Jul 2009
Assisted with Customers Operate Cash Register Counted Money and Balance Draw Demonstrated Leadership ability to work under pressure. Assisted with Customers Operate Cash Register Counted Money and Balance Draw Demonstrated Leadership ability to work under pressure.
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Big Lot's
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Florence, SC
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Bookkeeper/Cashier
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Mar 2000 - Jul 2006
Process Payments Collected, Counted, and Handle money to be deposited in the bank. Generated reports from the previous day Business Sales. Prepared Ledger Books for Daily Reports. Ability to self-manage and prioritize work flow. Process Payments Collected, Counted, and Handle money to be deposited in the bank. Generated reports from the previous day Business Sales. Prepared Ledger Books for Daily Reports. Ability to self-manage and prioritize work flow.
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Education
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West Georgia Technical College
Community
