Experience

Austin Foam Plastics (AFP, Inc.)

• Account Manager



Sprint

• United States
• Telecommunications
• 700 & Above Employee

• Implementation Project Manager

  • Sep 2003 - Present

• Implementation Project Manager, State /Federal Government Business Care

  • 2006 - Feb 2016

  REMOTE  Managed full project management lifecycle, as remote and on-site leader, on multiple, complex software/hardware implementations, from defining requirements to planning, scheduling, milestones, implementation, testing, go-live, and end-user training for embedded-device products, account management tool which enabled customers to determine device usage and cost prior to moving into full production. Portal also allowed customers to activate 100s of handsets at one time.  Managed… Show more  Managed full project management lifecycle, as remote and on-site leader, on multiple, complex software/hardware implementations, from defining requirements to planning, scheduling, milestones, implementation, testing, go-live, and end-user training for embedded-device products, account management tool which enabled customers to determine device usage and cost prior to moving into full production. Portal also allowed customers to activate 100s of handsets at one time.  Managed cross-functional project teams and brought in appropriate subject matter experts (SMEs) to ensure on-time, on-budget project delivery and meeting of customer/corporate objectives.  Responsibilities include Customer management, network implementation, service management, billing and invoice and operational support, facilitated account set-up, managed accounts, determined device/module inventory/specifications. Additional responsibilities include procurement of all wireless service at a national level, including Contract - Funding Management.  Provided wireless support to the Federal and State government. Manage 48+ million in revenue annually. Responsibilities include Customer management, network implementation, service management, billing, issue resolution, invoice, operational support and Implement new wireless services across all segments of the business, procurement of all wireless service at a national level, including Contract - Funding



TG

• CONSOLIDATION REP

  • 2016 - 2016



NEXTEL

• Saudi Arabia
• Telecommunications
• 700 & Above Employee

• Custom Network Solutions (CNS)

  • Sep 2003 - Aug 2006

  Killeen/Temple, Texas Area ▪ Worked with a unique set of clients including hospitals, hotels, manufacturers, and others that required in-building cell phone coverage (in hallways, tunnels, elevators, basements, etc.). ▪ Ensured 100% compliance with strict service level agreement (SLA) requirements, including 24x7/365 technical support, rapid service team dispatch, and other key technical, communication, and customer support needs. ▪ Created customer satisfaction survey and trained the entire team on use of the… Show more ▪ Worked with a unique set of clients including hospitals, hotels, manufacturers, and others that required in-building cell phone coverage (in hallways, tunnels, elevators, basements, etc.). ▪ Ensured 100% compliance with strict service level agreement (SLA) requirements, including 24x7/365 technical support, rapid service team dispatch, and other key technical, communication, and customer support needs. ▪ Created customer satisfaction survey and trained the entire team on use of the survey. ▪ Improved productivity, customer service, and team performance by standardizing processes and providing consistency in services, calls, documentation, and meetings with clients. ▪ Proactively and responsively managed large enterprise account assets and maintained positive relationships with customer POCs. ▪ Maintained accurate billing, support, and customer network data; provided customized reporting, performed device troubleshooting, and provided customer on-line tool support Show less



Tellabs

• United States
• Information Technology & Services
• 700 & Above Employee

• Manufacturing Supervisor

  • 1996 - 2003

  Managed 60+ individuals for our Surface mount line.