Experience

Caring

• United States
• Information Services
• 100 - 200 Employee

• Family Advisor

  • Apr 2015 - Present

  • Demonstrated ability to listen, ask relevant follow-up questions, actively listen • Demonstrated ability to control a call and engagement • Time management skills in following up consistently • Ability to assess quickly, make recommendations and find solutions • Problem solving to overcome obstacles • Exceptionally well spoken, professional & educated • Can speak with conviction and confidence • Genuine interest and concern for consumers and providers • Organized approach to work & follow-ups & self-management • Microsoft Word and Excel experience • Ability to deliver results and meet performance goals & quotas • Seek feedback to improve • Self-Motivated • Ability to make and take a volume of phone calls as well as email Show less



SeniorHomes.com

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Care Advisor Specialist

  • Aug 2010 - Jan 2015

  • The first appointed Care Advisor in early stages of startup reporting to CEO and promoted to Care Advisor lead after 2 years • Primary contact for consumers searching online for senior housing for themselves or a loved one • Strong rapport building with consumers in delicate personal states resulting in strong returns for business • In depth user needs analysis in order to provide accurate housing recommendations which contributed to an average client retention rate of 99% • Ability to balance consumer needs with the needs of the business and a multitude of nuanced client relationships • Developed and maintained training materials and executed internal knowledge base documentation • Organized on site visits with key clients to demonstrate our value and provide industry exposure for new hires • Advocated for best practices across multiple teams including production, development, engineering and sales • Provided hands on mentoring and coaching for team members through quality checks and escalation protocols • Liaison between consumer and client with strong emphasis on relationship building • Daily use of Microsoft Office Suites, Dropbox & Google Drive • Awarded internal morale award for positive peer influence and engagement Show less



Zight

• Boulder, CO

• Purchasing Manager

  • 1998 - 2001

  • Worked with leadership team to launch initial set-up and maintenance of ERP – a major software system for manufacturing industry • Coordinated with production to help produce master schedule to meet shipping requirements • Supported programs from product design through volume production launch, by coordinating the management of various layers of the supply chain, including engineering, manufacturing and materials capacity planning • Department management, including screening, hiring, evaluating and training employees as well as providing professional development opportunities for employee • Negotiated corporate agreements for annual purchases of electronics, and significant company operations equipment • Successfully negotiated critical contracts with Manufacturers, Distributors and Contractors to establish material pipelines and to leverage cost reductions • Worked with Research and Development Team in Component Engineering to effectively identify sources of materials for most cost effective prototype build of new designs • Tracked and expedited existing orders, problem resolution Show less