Experience

Ipsos SMX

• Market Research
• 1 - 100 Employee

• Community Administrator

  • Apr 2014 - Present

  - Work with account team and client for creation of initial look and feel of an online community and implementation and execution of selected direction;- Responsible for recruitment execution and management; ensuring community size and make-up meets project specifications;- Manages ongoing incentive program for research members;- Maintain an ongoing member database; - Manage and report on key metrics and costs to ensure project objectives and budget are maintained and… - Work with account team and client for creation of initial look and feel of an online community and implementation and execution of selected direction;- Responsible for recruitment execution and management; ensuring community size and make-up meets project specifications;- Manages ongoing incentive program for research members;- Maintain an ongoing member database; - Manage and report on key metrics and costs to ensure project objectives and budget are maintained and tracked;- Script initial screening and ongoing quantitative surveys. Manage invitation communication, distribution list management and deployment of communications. Complete research study by pulling respondent data; - Create and manage member communication development and distribution; - Load all qualitative research events/activities and content updates; - Management of community structure with content updates; - Maintaining project documentation, status reports and team communications. Show more Show less



Procter & Gamble ICF Research (through Prestige Technical Services)-

• Database Reporting Analyst

  • Nov 2011 - Apr 2014

  - Maintain a database of over 32,000 panelists through Sales Forces;- Work with managers/researchers to understand research and develop surveys to match product specifications; - Ensure team is aware of the workload, understands capacity to take on other projects, discuss potential issues, and recommend improvements;- Monitor and collecting data acquired through the on-line surveys to create reports on panelist behavior for recruiters; - Work with Database Assistant to provide… - Maintain a database of over 32,000 panelists through Sales Forces;- Work with managers/researchers to understand research and develop surveys to match product specifications; - Ensure team is aware of the workload, understands capacity to take on other projects, discuss potential issues, and recommend improvements;- Monitor and collecting data acquired through the on-line surveys to create reports on panelist behavior for recruiters; - Work with Database Assistant to provide call lists of pre-qualified panelists to be given to recruiting staff for scheduling;- Manages all projects and keeps managers aware of their status. Show more Show less



Liberty Mutual Insurance

• United States
• Insurance
• 700 & Above Employee

• Inside Claims Representative

  • Jul 2011 - Nov 2011

  - Communicate with policyholders, witnesses, and claimants in order to gather information regarding claims;- Review and administratively set up claims in tracking systems;- Manage a claims desk in a high volume claims environment;- Determine liability in auto accidents;- Document actual damages associated with claims and process claim settlements with assigned authority limits;- Utilize organizational skills to manage competing demands while performing administrative tasks… - Communicate with policyholders, witnesses, and claimants in order to gather information regarding claims;- Review and administratively set up claims in tracking systems;- Manage a claims desk in a high volume claims environment;- Determine liability in auto accidents;- Document actual damages associated with claims and process claim settlements with assigned authority limits;- Utilize organizational skills to manage competing demands while performing administrative tasks associated with processing claims. Show more Show less



Procter & Gamble (through Prestige Technical Services)

• Global Leadership & Development Support

  • Jul 2010 - Jul 2011

  - Technical support of internal websites; working directly with users, trainers and administrators to troubleshoot, resolve issues, and answer questions; - Run class-specific reports on Core Curriculum classes for administrators, regional owners, and instructors and distribute them on a monthly basis;- Provide ad-hoc reporting as requests are received on various training topics and complete these requests in a timely manner;- Collect and organize monthly statistical data for… - Technical support of internal websites; working directly with users, trainers and administrators to troubleshoot, resolve issues, and answer questions; - Run class-specific reports on Core Curriculum classes for administrators, regional owners, and instructors and distribute them on a monthly basis;- Provide ad-hoc reporting as requests are received on various training topics and complete these requests in a timely manner;- Collect and organize monthly statistical data for training sessions; - Maintain a repository on trainer feedback within Sharepoint to allow for future improvements of training courses;- Handle logistics for meetings including room set up, preparation of supporting documents, and maintaining meeting minutes;- Provide general upkeep of resource information within Sharepoint for key stakeholders including maintaining and updating the Learning Library, maintaining the issue tracking database, and granting access to the site, when appropriate. Show more Show less



Procter &Gamble's Consumer Village

• Telemarketer/Secretary

  • Jun 2007 - Jun 2010

  - Recruited customers to take part in research studies by phone, such as surveys, in home visits, and shop-a-longs; - Determined eligibility of participants according to recruitment screener requirements; - Served as an administrative assistant for evening shift, as well as manage multiple phone lines, and distribute checks for completed surveys; - Organized and improved filing system for contracted accounts.