Experience

PEERLESS-WINSMITH, INC. C/O HBD INDUSTRIES, INC

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Inside Sales Manager

  • Jan 2020 - Present

  • Manage and support the revenue growth, maintenance, and market share capture initiatives of the company for multiple OEM and Distribution accounts in assigned United States territory including Ohio, Kentucky, North Carolina, South Carolina, Georgia, Florida, Alabama, Mississippi, Louisiana, Washington, Oregon, California, Idaho, Montana, Wyoming, Nevada, Utah, Colorado, Arizona, New Mexico, Texas, Alaska, Hawaii and all of Canada • Support current customer needs, establish target accounts, and close sales in territory while working with inside sales team and outside sales representatives • Act as a liaison between outside sales representatives on accounts • Respond to all customer inquiries in a timely manner including generating quotes with follow-up • Implement a consultative and value-based selling approach on all inbound calls • Lead monthly sales activity pipeline meetings with outside sales reps and sales team • Initiate support, follow-up, and track results of website leads • Spearheaded proactive past due/open order reports for key accounts and outside sales representatives • Responsible for daily past due shipment reports for Springville, NY and Georgia facilities • Investigate and resolve customer account problems for all past due invoices in assigned territory • Created strategic plan for empowering employees to provide unprecedented customer experiences • Developed training presentations for inside sales team and outside sales representatives Show less



TPi Arcade, Inc,

• Inside Sales/Project Manager/Estimator

  • Sep 2004 - Jan 2020

  • Established relations and conducted pricing negotiations with clients and vendors for multiple accounts to ensure company standards each year • Managed weekly commission reports and monthly margin and sales reports • Involved in sales and marketing efforts with a group of (25) independent sales organizations • Communicated within a team as well as with distribution to achieve organizational goals • Responsible for organizing and attending trade shows • Ensured accurate project completion from start to finish with engineering, production, cleaning, and shipping for a multitude of accounts • Developed and provided accurate and timely quotations for new tooling jobs and repeat jobs based on blueprints, solid models, bid specifications, and various customer requirements • Empowered Official for ITAR (International Traffic in Arms Regulations) • Internal Auditor for AS9100 (International Management System standard for the Aircraft, Space and Defense industry) • Trained and educated personnel (85 employees) on procedures and protocols for ITAR Show less



American Express One

• United States
• Hospitality

• Corporate Travel Coordinator

  • 1998 - 2002

  • Managed all aspects of corporate and international travel for small business corporate accounts and Verizon account • Directed travelers to efficient routes while achieving company compliance and savings goals • Successfully achieved above average call goals and revenue goals on a consistent basis • Received excellent satisfaction reviews from clients • Recipient of American Express Pacesetter (top 5% in sales in the United States) two years in a row • Managed all aspects of corporate and international travel for small business corporate accounts and Verizon account • Directed travelers to efficient routes while achieving company compliance and savings goals • Successfully achieved above average call goals and revenue goals on a consistent basis • Received excellent satisfaction reviews from clients • Recipient of American Express Pacesetter (top 5% in sales in the United States) two years in a row



Total Travel Management

• United States
• IT Services and IT Consulting

• Corporate Travel Consultant

  • 1996 - 1998

  • Supported the corporate travel account for General Motors employees • Maintained high customer satisfaction ratings • Supported the corporate travel account for General Motors employees • Maintained high customer satisfaction ratings



Travel House International of WNY

• International Manager/Administrator/Travel Consultant

  • 1993 - 1996

  • Fully versed in international, domestic, and corporate travel for a multi-million-dollar agency • Responsible for the weekly Airline Reporting Corporation report, monthly sales figures, and monthly bank reconciliation • As administrator, had authority over all other employees in making sure the operations of the agency ran smoothly • Fully versed in international, domestic, and corporate travel for a multi-million-dollar agency • Responsible for the weekly Airline Reporting Corporation report, monthly sales figures, and monthly bank reconciliation • As administrator, had authority over all other employees in making sure the operations of the agency ran smoothly