Experience

Pinnacle Airlines Corp.

• United States
• Airlines and Aviation
• 300 - 400 Employee

• Human Resources Pilot Recruiter /Generalist

  • Feb 2001 - Present

  Duties Includes: Maintain verbal and written communications for job applicants; create pilot position announcements; extensive travel as required for pilot interviews and testing; provide quality customer service with In Flight and Flight Operations management team; complete new hire processing for incoming pilot staff; develops team goals; assist diverse HR recruiters as the need arises; maintain established budget guidelines for travel, training and all expenditures; process incoming applications for review; coordinate travel arrangements for candidates; assist HR Manager with projects as needed and assigned; complete all duties in a professional manner. Conduct investigations involving employee issues or complaints in which I offer solutions.

• MEM Various Positions

  • Jan 1997 - Present

• Lead Human Resources Assistant

  • Nov 2000 - Feb 2001

  Duties Included: Responsible for processing all new hire employees with proper documents, security measures, background surveillance and finger print processes; handle all incoming department calls; process filing system to ensure verification of documents; report to HR Manager and Director; assist with supervision of unit employees as needed; attend HR training and development classes and meetings are required; train new staff employees of HR process; member of interview team for potential new hires; process incoming and outgoing mail; provide quality customer service to internal and external customers; operate multi-line switchboard as needed; conduct new hire orientations; maintain file system to account for over 3000 personnel files; complete all duties in a professional manner.

• Payroll Clerk

  • Feb 2000 - Oct 2000

  Duties Included: Responsible for maintaining all payroll functions for all In-Flight and Crew personnel; conduct month-end reports to balance department General Ledger; utilize professional written and verbal communications with internal and external customers; provide quality customer service assistance to employees and supervisors.

• Customer Service Agent

  • Jan 1997 - Feb 2000

  Duties Included: Assisting boarding passengers with wheelchair assistance to gate. Provide quality customer service and report all infractions to unit supervisor.



Service Master

• Service Masters Call Center Asst. Manager

  • Jan 1996 - May 1999

  Duties Included: Assist unit Manager with training new hire employees, complete scheduling assignments, oversee call center unit of 45-60 employees, provide coaching and counseling to employees as needed; submit payroll inquiries; assist with interviewing and new hire process; monitored employee productivity; attend meetings and training as needed; offer quality customer service to personnel; maintain unit quota report and complete all assigned duties with professionalism and promptness. Duties Included: Assist unit Manager with training new hire employees, complete scheduling assignments, oversee call center unit of 45-60 employees, provide coaching and counseling to employees as needed; submit payroll inquiries; assist with interviewing and new hire process; monitored employee productivity; attend meetings and training as needed; offer quality customer service to personnel; maintain unit quota report and complete all assigned duties with professionalism and promptness.



One Price Clothing

• One Price Clothing Store Manager

  • Dec 1994 - Jan 1996

  Duties Included: Provided effective management to 10 store employees; accountability of generated sales; conduct interview and hiring process; trained assistant managers and new hire employees; operate computerized equipment; handled customer relations matters; inventory control supervision; conduct cash audits; assist with shipping and receiving merchandise; provide quality customer service to all customers; attend district meetings and training as needed. Duties Included: Provided effective management to 10 store employees; accountability of generated sales; conduct interview and hiring process; trained assistant managers and new hire employees; operate computerized equipment; handled customer relations matters; inventory control supervision; conduct cash audits; assist with shipping and receiving merchandise; provide quality customer service to all customers; attend district meetings and training as needed.



Promus Companies Wardrobe

• Sales Supervisor

  • Feb 1989 - Oct 1994

  Duties Included: Uniform purchasing; inventory control; budget accountability and scheduling for unit employees. Promoted to Hampton Inn Sales Supervisor - duties included manage 35 reservation sales employees; implement marketing programs; offer coaching and training for new hires. Completed all duties in professional manner. Duties Included: Uniform purchasing; inventory control; budget accountability and scheduling for unit employees. Promoted to Hampton Inn Sales Supervisor - duties included manage 35 reservation sales employees; implement marketing programs; offer coaching and training for new hires. Completed all duties in professional manner.



Kroger Food, Inc

• Co-Manager

  • Oct 1984 - Feb 1989

  Duties Included: Perform bookkeeping process; conduct new hire training; supervise 75 store employees; travel as needed to implement training and development; provide customer service to internal and external customers in a professional manner. Security auditing and inventory control was a part of my duties for 110 stores for two years. Duties Included: Perform bookkeeping process; conduct new hire training; supervise 75 store employees; travel as needed to implement training and development; provide customer service to internal and external customers in a professional manner. Security auditing and inventory control was a part of my duties for 110 stores for two years.