Experience

Elev8 Global

• Canada
• Business Consulting and Services

• Marketing Specialist

  • Feb 2019 - Present



Lancaster Water Group

• United States
• Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • May 2017 - Jan 2019

  Maintaining a positive, empathetic, and professional attitude toward customers at all timesResponding promptly to customer inquiriesCommunicating with customers through various channelsAcknowledging and resolving customer issues and questionsKnowing our products inside and out so that you can answer customer questionsProcessing orders, forms and requestsKeeping records of customer interactions, transactions, comments and issues Maintaining a positive, empathetic, and professional attitude toward customers at all timesResponding promptly to customer inquiriesCommunicating with customers through various channelsAcknowledging and resolving customer issues and questionsKnowing our products inside and out so that you can answer customer questionsProcessing orders, forms and requestsKeeping records of customer interactions, transactions, comments and issues



lululemon

• Canada
• Retail
• 700 & Above Employee

• Assistant Manager

  • Apr 2016 - Mar 2017

  You lead and coach through the company vision, mission, and core valuesYou proactively recruit a diverse team who prioritizes guest connection and provides world-class guest experience; you execute and oversee the hiring process including HRIS system management, interviews, and education on compensation and benefitsYou support in facilitating successful trainings, performance/development meetings, and monthly staff meetings You lead and coach through the company vision, mission, and core valuesYou proactively recruit a diverse team who prioritizes guest connection and provides world-class guest experience; you execute and oversee the hiring process including HRIS system management, interviews, and education on compensation and benefitsYou support in facilitating successful trainings, performance/development meetings, and monthly staff meetings