Experience

TLD Logistics Services, Inc.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Brokerage Capacity Representative

  • Nov 2020 - Present

  TLD Logistics is a wholly owned subsidiary of Toyota Tsusho Corporation with asset trucks and 14 locations in multiple states- Managed and cultivated carrier relationships to ensure comprehensive capacity coverage for TLD Logistics brokerage division. - Utilized strong multi-tasking skills to communicate effectively through email, phone, and text, facilitating time-sensitive shipments. - Resolved transportation issues during transit - Applied supply chain and transportation market knowledge to optimize negotiations with carriers. - Contributed to maintaining profitable margins through effective communication and problem-solving. Show less



Appalachian Underwriters, Inc.

• United States
• Insurance
• 100 - 200 Employee

• Research Analyst

  • Aug 2018 - Nov 2020

  - Collaborated with cross-functional teams to analyze and resolve issues arising from various departments. - Conducted thorough research and analysis to ensure accurate application of payments and resolve discrepancies. - Communicate professionally with insurance carriers, underwriters, agents, and insured parties to achieve resolutions. - Demonstrated proficiency in handling complex and detailed information, contributing to efficient issue resolution - Collaborated with cross-functional teams to analyze and resolve issues arising from various departments. - Conducted thorough research and analysis to ensure accurate application of payments and resolve discrepancies. - Communicate professionally with insurance carriers, underwriters, agents, and insured parties to achieve resolutions. - Demonstrated proficiency in handling complex and detailed information, contributing to efficient issue resolution



Staffing Soultions

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Customer Service Representative/ Human Resources

  • Nov 2016 - Jul 2017

  Operated within a High-paced environment under the Jacobs contract, facilitating verification of employment requests and resolving benefit-related inquiries for employees - Demonstrated exceptional customer service skills while handling inbound calls, fostering positive relationships with both new and existing employees. - Recognized as Employee of the Month for two consecutive months during tenure under the Jacobs contract. Operated within a High-paced environment under the Jacobs contract, facilitating verification of employment requests and resolving benefit-related inquiries for employees - Demonstrated exceptional customer service skills while handling inbound calls, fostering positive relationships with both new and existing employees. - Recognized as Employee of the Month for two consecutive months during tenure under the Jacobs contract.



Jewelry Television

• United States
• Retail
• 700 & Above Employee

• Sales Agent

  • Aug 2016 - Nov 2016

  Showcased a strong dedication to customer satisfaction as a Sales Representative, contributing to the achievement of company-wide sales objectives - Successfully cultivated client relationships, resulting in the attainment of consistently high sales quotas Showcased a strong dedication to customer satisfaction as a Sales Representative, contributing to the achievement of company-wide sales objectives - Successfully cultivated client relationships, resulting in the attainment of consistently high sales quotas



Trollandtoad.com

• Corbin Ky

• Human Resource Assistant

  • Jan 2012 - Feb 2015

  Contributed to maintaining the company's online presence by updating website content and product descriptions - Assumed the primary point of contact role for employees and external inquiries, conveying comprehensive knowledge of company operations and HR policies. - Proficiently managed administrative tasks, including filing, call handling, and communication facilitation between HR staff and stakeholders. - Actively contributed to the execution of company functions and events, showcasing strong organizational and teamwork abilities Show less