Experience

NOVANT HEALTH BARIATRIC SOLUTIONS

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Patient Access Representative

  • Apr 2006 - Present

  • Delivering the most remarkable patient experience: Exhibited excellent customer service• Perform dimensions user functions: Process referrals; Work miscellaneous work queues• Practice support with EPIC • Conduct daily balances• Track and monitor daily reports for medical office• Acting Lead Patient Access Specialist responsible for training Co- Workers and New Hires• Consult patients to verify personal data, insurance coverage, and financial responsibility• Maintains accurate files using both paper and computer system• Employee of the Month : Press Gainey for outstanding Patient and customer services • Mental Health Technician: Complete documentation and report behavioral of patients• Monitor patient appointments to ensure they are on target with follow-up visits• Provide office deliverables to help service patient needs• Enter patient data into enrollment medical system• Daily responsibility to ensure phone calls are answered and message are responded to on a daily basis• Monitor physicians schedules • Provide management with timely feedback to help ensure medical facility is running appropriately.



Novant Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Access Specialist

  • Apr 2006 - Jun 2015

  Conducted daily balances payments Setup occupational accounts, breathalyzer screening, pre-employment, post accidents drug screens delivered the most remarkable patient experience: Exhibited excellent customer service Monitored and tracked daily payments and daily patient count Provided referrals as need for patients according to physician orders Entered patient data into enrollment system Consult patients to verify personal data, insurance coverage, and financial responsibility Responsible for ensuring phone calls were answered and message are responded to on a daily basis



National General

• United States
• Insurance
• 700 & Above Employee

• Fast Track Claims Representative

  • Oct 1988 - Jun 2015

  • Assisted customers with claims and policy needs in and out bound calls• Sixteen years of Claims Experience (Bodily Injuries , Property damages) • Twenty years of Experience deescalating problems and issued that may arises on a daily bases• Assistance Human Resources with Team Building Employee / Employer Relationship• Interviewed and Trained incoming Claims Adjuster and Customer Service Representatives • Lead company Community service programs and Marketing Project• Leader to Company Advertisement both in and out state • Supervised Call Center Staff on weekend and holiday five years of Experience • Assistance staffing and scheduling for peak times of high and low call volume• Validated customer’s Information: Review and pay claims: Telecommuter Experiencer• Lead team for paying claims for colleagues during absences: Set up claims and rental cars• Pull and run daily report in Microsoft Excel: Balancing monthly spreadsheets in Microsoft• Underwrote policies for the following states GA, TN, FL, VA and SC • Lead Claims Representative when needed to Negotiated the cost to repair vehicles• Reviewed estimates and claims of damaged property in average of thirty a day• Issued payments in the amount of $1,000.00 to $60,000.00 to Gold Medal Shops• Advised Customer of legal binding rights of the automobile policy and claims process.Received and made inbound and outbound calls to customers.