Experience

Enablis Entrepreneurial Network

• Canada
• Non-profit Organizations
• 1 - 100 Employee

• Oil&Gas Officer

  • May 2013 - Present



MTN Ghana

• Ghana
• Telecommunications
• 700 & Above Employee

• Customer Care Cordinator

  • Apr 2008 - May 2013

   Providing help and advice to customers using MTN's products or services;  Communicating courteously with customers by telephone, email, letter and face to face;  Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by a colleague.  Handling customer complaints or any major incidents, such as a security issue  Issuing refunds or compensation to customers;  Keeping accurate records of discussions or correspondence with MTN customers;  Learning about MTN's products or services and keeping up to date with changes; Other Supervisory Role:  Leading and supervising team of 16 customer service staff  Issues instructions and assigns duties to team  Ensure maximum work efficiency and productivity from team  Writing daily reports to analyze customers’ problems  Meeting with other managers on behalf of my line manager to discuss possible improvements to customer service;  Ensures team tracks customer complaint resolution when need arises  Handles complex and escalated customer service issues  Ensures team educates customers about existing and new products and services which may include promotional sales, product innovations amongst other.  Provides coordination, guidance and direction to newly recruited staff Show less



Ministry of Trade and Industry

• Research Officer& Admin Officer

  • Aug 2005 - Sep 2006

  Responsibilities:  Conducted feasibility studies on small scale industry and market.  Prepared reports on all surveys and research work carried out.  Take minutes at meetings, make travel arrangements for staffs and directors.  Involved in the protection and promotion of small scale industries in Ghana.  Educated market women on benefits of savings and the essence of basic record/book keeping. Responsibilities:  Conducted feasibility studies on small scale industry and market.  Prepared reports on all surveys and research work carried out.  Take minutes at meetings, make travel arrangements for staffs and directors.  Involved in the protection and promotion of small scale industries in Ghana.  Educated market women on benefits of savings and the essence of basic record/book keeping.