Experience

Rosenthal & Rosenthal, Inc.

• United States
• Financial Services
• 100 - 200 Employee

• Cash Application Specialist

  • Jun 2021 - Present

  United States



Hughes Furniture Industries, Inc.

• United States
• Furniture
• 1 - 100 Employee

• Accounts Receivable Specialist

  • Nov 2019 - Mar 2021

  Randleman, North Carolina, United States Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts. Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted. Facilitate payment of invoices due by sending bill reminders and contacting clients. Generate financial statements and reports detailing accounts receivable status.



Alight Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Care Specialist

  • Jun 2019 - Nov 2019

  Winston-Salem, North Carolina, United States Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Leveraging computer navigation skills to toggle between multiple screens and systems to provide answers and support. Including assisting the caller in navigating the system as well. Creating and updating files in our database and… Show more Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Leveraging computer navigation skills to toggle between multiple screens and systems to provide answers and support. Including assisting the caller in navigating the system as well. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. Show less



BB&T

• United States
• Telecommunications
• 1 - 100 Employee

• Branch Information Call Agent

  • Aug 2014 - Jun 2019

  TCC - Greensboro 2018 3rd Quarter Olympian Award 2018 3rd Quarter Distinguished Associate Award

• Teller

  • Apr 2011 - Aug 2014

  Process clients' transactions into computers in order to record of all transactions and issue receipts including deposits, payments or withdraws, explain account information, such as balances or account status Enter daily transaction electronically to identify transaction mistakes when debits and credits do not balance, balance cash drawer daily, keeping work station neat and organized Achievements- 4th Quarter Olympian Award, 2011, Teller Category UCP- Teller Certified



RBC Bank USA

• Resource Teller

  • May 2010 - Apr 2011

  Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents Explain, promote, or sell products or services such as credit cards, web banking, and other account products, using computerized information about customers to tailor recommendations



Woodforest National Bank

• United States
• Banking
• 700 & Above Employee

• Assistant Branch Manager

  • Oct 2008 - Jan 2010

  Supervising or directing the employee-training program of the organization for all existing and new team members, as well as ensuring schedule is appropriately made for workflow Responding to client criticism and comments in a positive approach; as well as providing support to tellers with handling client complaints, to ensure client issues are resolved accurately and in a timely manner

• Retail Banker

  • Oct 2006 - Oct 2008

  Working efficiently balancing currency, coins, and checks received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank. * Utilized decision making skills as well as attention to detail when cashing checks and pay out of money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds