Experience

Community Assistance Programs - CAPs

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Program/Fiscal Manager

  • Mar 2011 - Present



LaSalle Bank

• Banking
• 300 - 400 Employee

• Assistant Vice President of ARP Operations

  • Aug 1991 - Present

   Oversight of projects and day-to-day Operations of ARP Operations.  Responsible for working with the Group Manager as a liaison with IT and various business units to communicate business requirements for projects including offshore initiative.  Implemented cross-training on all levels to increase efficiency.  Coached and developed a staff of 31 employees.  Generate and implement process improvements to reduce expenses.  Maintained high employee morale and outstanding performance during transition process; achieved 100% retention.  Designed and implemented an incentive program that increased team morale and reduced a chaotic turnover.  Received the [Rising Star Award] in 2000 for department outstanding performance.  Achieved the highest rating for audits three consecutive years.  Responsible for departmental workflow including hiring, time keeping, scheduling, performance appraisals and corrective actions of employees. Show less



ABN AMRO

• Transaction Services - Supervisor - 1988 - 1990

  • Oct 1988 - Jul 1991

   Responsible for managing Check and Cash Letter Operations.  Managed multiple cash letter deadlines.  Coaching and developing 40+ employees.  Strategic planning for improving efficiency, productivity and quality for the operations.  Generate and implement process improvements to reduce expenses.  Responsible for managing Check and Cash Letter Operations.  Managed multiple cash letter deadlines.  Coaching and developing 40+ employees.  Strategic planning for improving efficiency, productivity and quality for the operations.  Generate and implement process improvements to reduce expenses.