Accounting Services Specialist

• Mar 2019 - Present

Office Manager

• Aug 2012 - Jun 2015

 Head of Payables Department, Supervised 9 Individual Bookkeepers Accounting/Accounts Payable & Receivables Analyzed Individual Bookkeepers entries before check runs Analyzed Weekly Employee Timesheet  Handled all Customer Relations with Vendors Bank reconciliations as required Customer Service PC Desktop Repair on an as needed basis Ordering & Maintaining Office Supplies

ATL/Platinum Svc Rep

• Jun 1993 - Jul 2005

 Handled incoming telephone calls and set up cases to appropriate departments for final disposition  Gave credits and balance information to the card holders as requested/required Set up Fraud cases and assisted in fraud investigation Maintained case dispute work pull for Airline, Car Rental, Dining & Entertainment Resolved customer disputes in a timely manner within FCBA guidelines Managed case Inventory per Case Action, i.e.; ATTN, FCBA, SDA, TCAD etc. Processed Promise to Payments & Applied Payments to accounts. Uncovered fraudulent card replacement-worked hand in hand w/fraud department to set up Police to intervene w/fraudulent cardholder Supervised team of 12 Telephone Customer Service Representatives Maintained One to One w/team members regarding their telephone stats. Provided feedback/up training when necessary Created Team Building activities-i.e., number of calls taken w/hour etc, low ACW/AUX time Maintained Phone Attendance logs, i.e., Login/Log Outs/Breaks/Lunches