Experience

Insite Property Solutions

• United States
• Real Estate
• 1 - 100 Employee

• Operations Manager

  • Jan 2018 - Present



Target

• United States
• Retail
• 700 & Above Employee

• Executive Team Leader, Guest Experience

  • Oct 2014 - Oct 2016

  • Increased profit margins by doubling weekly loyalty program sign ups. Achieved through the implementation of effective training plans for team members and establishing follow up and coaching routines with team leads.• Reduced wait times by 25% through strategic lane openings and directing customer queues. This was measured by positive wait time survey responses.• Developed and mentored two direct reports into Executive Team Leads (ETL) through weekly talent management meetings involving clear goals, action plans and measurable impacts. • Improved department engagement by 16% to a district high of 91% in annual anonymous team survey accomplished through self-management and relationship management.• Within my first year in role I was appointed District Trainer of onboarding ETLs in recognition of my ability to talent manage and engage.Please reach out if your interested in a full description of my previous responsibilities.

• Executive Store Intern- Human Resources

  • Jun 2013 - Sep 2014

  • Scheduled and directed store management meeting to establish holiday staffing needs throughout departments and prepared staffing schedule to ensure complete onboarding before Black Friday.• Rolled out new orientation material to HR team for holiday season and redesigned the store tour to highlight important safety and HR resources for new hires to utilize in their first week in role.• Examined existing team training materials and advised refresher courses where necessary to ensure a standardized team trainer experience for new hires.• Observed affiliative, authoritative and coaching leadership styles from various ETLs. I learned about emotional intelligence and how the key competencies of EQ result in forming and sustaining productive relationships with your reports, peers and boss.