Office Administrator & Campaign Coordinator

• Dec 2021 - Present

Cross-Border E-commerce Entrepreneur

• May 2021 - Present

- Building strategically business plan aligns with SMART principle and SWOT criteria. - Negotiating with products supplier and oversea logistics provider, aim to find primary resources.- Establishing brand position and image, targeting at specific group of people by consumer profiling.- Completing online listings and marketing, arranging package and ship customer orders. Proficient in customer relations, brand positioning, revenue growth, financial management, driving operational excellence, business development, price negotiations.

KOC| Content Creator

• Jan 2021 - Present

- Achieving 0 to 1 growth on RED,a premium platform for lifestyles and products sharing with over 200 billion users around world. - Creating contents by sharing travel and outdoor sports journey generate over 10k audiences' reviews for each content. - Defining the demographic and geographic data of target consumer group.- Analysing online market trading and rapid implementation of drainage techniques. - Formulating personal brand development strategy to attract brands'PR and their potential customers.

Store Manager

• Jan 2021 - May 2021

• Maintaining statistical and financial records, completing sales reports.• Creating and Completing merchandising tasks to strategically attract customers• Managing and maintaining relationships with VIP customers• Motivating team to exceeded sales target over 50% with 8k sales figure in one day • Maintaining statistical and financial records, completing sales reports.• Creating and Completing merchandising tasks to strategically attract customers• Managing and maintaining relationships with VIP customers• Motivating team to exceeded sales target over 50% with 8k sales figure in one day

Store Manager

• Nov 2019 - Jan 2021

• Leadership: Training, leading and motivating team on customer service, selling skills, product knowledge and company policies to consistently achieve store target; actively encouraging diversity and constructively giving feedback managing performance in a timely manner.• Inventory Management: Effectively managing stock level to maximise sales potential base on product trends and competitive analysis, and accurately record stock in/out to prevent any internal losses.• Time management: Prioritising, planning and delegating daily tasks to deliver exceptional results and develop team members’ potentials in a fast-pace environment.• Store Administration: Maintaining, managing statistical and financial records, completing daily sales report and monthly reports, striving 100% accuracy.• Human resource management: Interviewing and recruiting qualified personnel, making key staffing decisions that align with company objectives; Proficiently rostering staff to maximise productivity within hourly budget.• Customer relation: Maintaining high customer loyalty and satisfaction by providing exceptional customer services and inspiring positive customer experiences.• H&S: Coaching and Implementing company’s health and safety policies, successfully handled emergency health and safety issues. Achieved cost efficiency, effectively utilised store and company resources to maximise sustainable return on investments.Achievements:• The highest turnover store in New Zealand• Reduced shrinkage from 0.6 % to 0.32% between two stocktake within 6 months.•Drove performance and efficiency through a combination of cutting costs, efficient hiring, and customer focused sales efforts.•Maintained weekly new vip membership signup above 10% of transaction and close connection with loyal customers.• Managed and motivated underperform team member by consistently coaching products knowledge and sales techniques, increased KPI 15% within 3 months.

Administrative Assistant

• Aug 2019 - Nov 2019

• Answered and managed incoming and outgoing calls while recording accurate messages.• Maintained clean for reception, lounge and associated areas.• Created detailed expense reports and requests for capital expenditures.•Ordered and distributed office supplies while adhering to a fixed office budget.• Assisted with event planning, including associated travel and logistical arrangements.• Coordinated, scheduled and arranged meeting and travel calendars,including business and social events.• Coordinated board and committee meetings, including schedules andinformation preparation and distribution.