Experience

EarthX

• United States
• Environmental Services
• 1 - 100 Employee

• IT and Salesforce Support

  • Sep 2020 - Present

  ● Triage tier 1 IT-related questions and ensure a quick resolution of end-user concerns● Provide on-call support for immediate software and hardware issues during business hours. Will escalate more complicated issues to team lead● Resolve approximately 85% of IT requests per month initiated by colleagues via email or telephone on the first call without escalation● Lead in-person and virtual software training sessions that include demonstrations, participant interactivity, discussions, and hands-on exercises for software including Airtable, Salesforce, and more● Project Manager of Airtable overseeing the databases’ development, implementation, training, continual maintenance, and technical documentation● Manage software passwords for the IT team and account password resets for Google Workspace users● Evaluate and update documented IT guides to ensure they are complete, accurate, and current ● Administer and manage Adobe Creative Cloud, Google Suite, and Airtable licenses for employees● Responsible for workstation hardware and software initial setup for new employees● Receive, inspect, and track all incoming and outgoing IT assets in Airtable

• Production Assistant

  • Jan 2020 - Sep 2020

  ● Recruit, book, and track approximately 15 outdoor activities for Earthx2020 Expo on Salesforce● Utilize SmartSheet, Microsoft Office, and Asana to compile and organize data to track EarthX programs● Serve as a Customer Service Representative and Live Chat Room Moderator during virtual events



VIPKid

• United States
• E-Learning Providers
• 700 & Above Employee

• Online ESL Teacher

  • Nov 2018 - Oct 2020

  • Deliver one-on-one, fully immersive English language lessons, aligned with U.S. Common Core State Standards to Chinese students, ages 5-14, in the virtual classroom setting. • Engage students and enhance understanding through the use of TPR (total physical response), scaffolding teaching methods, and educational tools while fostering critical thinking and creativity. • Provide the American elementary school experience to Chinese children by integrating math, social studies, and science content into English language instruction. • Engage students and enhance understanding through the use of TPR (total physical response) & scaffolding teaching methods, and educational tools while fostering critical thinking and creativity. • Promote student success through positive and friendly student interactions while building and maintaining trusting relationships. • Provide timely and thorough parental feedback following each lesson regarding the progress of their student in the VIPKID program. • Assess prospective VIPKID students via trial lessons for placement in appropriate leveled courses. • Administer and submit formal assessments for students to gauge their progress throughout the various levels and units of instruction • Organize and host events in DFW to network with local teachers and recruit interested teacher applicants



PepsiCo

• United States
• Food and Beverage Services
• 700 & Above Employee

• GM Coordinator

  • Apr 2018 - Aug 2018

  • Supervise 7 employees and lead bi-weekly meetings with team members to get updates on projects • Collaborate with employees to cashier and settle approximately $150K of daily revenue • Collaborate with payroll team to calculate and process payroll for 700+ employees • Supervise 7 employees and lead bi-weekly meetings with team members to get updates on projects • Collaborate with employees to cashier and settle approximately $150K of daily revenue • Collaborate with payroll team to calculate and process payroll for 700+ employees



Dallas College

• United States
• Higher Education
• 700 & Above Employee

• Instructional Support Associate

  • Dec 2013 - Apr 2018

  ● Recruit, interview, and hire employees to meet changing needs and growing demands● Supervised the operation of a centralized student tutoring program of 30+ employees and volunteers. ● Design and lead sessions to train employees on up-to-date teaching strategies to assist students ● Create and deploy staff schedules to provide a Monday – Saturday tutoring operation to serve students ● Manage tutoring lab’s budget of $137K annually to fund operations ● Collaborate with faculty, departmental staff, tutor coordinators, and campus leadership to develop and implement strategies to maximize the effectiveness of tutoring services● Frequently teach and tutor students in mathematics in a one-to-one, group, or classroom setting● Use Microsoft Office to compile statistics of Tutoring Services’ student usage records per semester

• Administrative Clerk

  • Feb 2008 - Nov 2013

  • Act as a liaison between students, instructors and staff• Administer, grade, record, and file students’ tests and records with an emphasis on accuracy• Assist coordinator as needed• Provide excellent customer service to students, instructors, and staff• Assist students with questions and issues• Assist instructors with technical issues