Experience

Viral Solutions

• United States
• Medical Practices
• 1 - 100 Employee

• Medical Assistant

  • Aug 2021 - Present



CORE (Community Organized Relief Effort)

• United States
• Non-profit Organizations
• 100 - 200 Employee

• Program Associate

  • Aug 2020 - Jul 2021

  Assist in field-based humanitarian response activities to support the City of Fulton County’s efforts to run COVID-19 testing clinics. • Providing coaching and instructions to patients to self-administer test. • Liaised between customers and management and took feedback to improve the efficiency of service • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. • Skilled in handling multiple tasks and maintaining good relationship with members and colleagues. • Provide an engaging and accurate customer check-out, by asking open-ended questions to assess needs and managing customer’s information. • Administered vaccinations for patients. • Helped implement quality assurance and control programs that resulted in compliance with HIPAA and OSHA regulations • Maintained working knowledge on how to correctly dress in PPE and discard PPE. Show less



La Fitness

• Tucker, Georgia, United States

• Front Desk Receptionist

  • Aug 2018 - Jun 2020

  • Answered 60 calls (avg) per day, addressing customer inquiries, resolving concerns, providing new product information, and correcting account discrepancies. • Trusted as key holder, responsible for opening and closing facility. • Identified prospective customers using lead generating methods • Set up and explained new membership contracts • Skilled in handling multiple tasks, prioritizing operational expectations and customer experience. • Maintained detailed administrative and procedural processes to improve accuracy and efficiency. • Helped children with personal hygiene, maintaining the activity area clean, serving meals, helping with homework, reading to toddlers, and providing emotional support. • Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management. Clean areas inside and outside of store needs. • Able to interact with and assist guest with friendly customer service, in a high volume, fast-paced environment. Show less