Customer Service Representative

• Apr 2022 - Present

Customer Service Representative and Sales Support

• Mar 2021 - Mar 2022

Assisted customers with setting appointments, special order requests,and arranging merchandise pick-up.Responded to customer requests for products, services, and companyinformation.Answered customer telephone calls promptly to avoid on-hold waittimes.Followed up with customers about resolved issues to maintain highstandards of customer service.Managed timely and effective replacement of damaged or missingproducts.Educated customers about billing, payment processing, and supportpolicies and procedures.Effective liaison between customers and internal departments.Investigated and resolved customer inquiries and complaints quickly.Created and processed orders and reviewed pending orders to verifyadherence to the fulfillment schedule.Performed data entry for sales figures, metrics, and other customer data.Assisted customers with sales needs such as inventory and shippingquestions.Prepared orders for shipment by inserting associated paperwork,tagging boxes and scanning barcodes to upload package data totracking system Show less

Warehouse Assistant

• Sep 2020 - Feb 2021

Placed incoming inventory in optimal storage locations to promotecontinued accuracy and easy retrieval.Used hand-held devices and computers to record and monitorinventory levels and completed audits to uncover and addressinaccuracies.Operated pallet jacks and material moving equipment to receive andtransport items from various warehouse locations.Readied product pallets for optimal storage and shipment, carefullyorganizing boxes and balancing weight.Identified inadequate materials and faulty equipment and brought them tosupervisors' attention.Performed general housekeeping and cleaning tasks.Managed product staging to efficiently transfer items betweenreceiving, storage, and shipping locations.Consistently lifted materials weighing as much as 20kg.Loaded, unloaded, and moved material to and from storage andproduction areas.Kept documentation and records accurate and up-to-date with the latestdata to prevent errors in processing or delivery.Completed over 200 customer orders each day in a warehouse setting.Inspected work areas for cleanliness and obstacles and removedcartons and boxes to keep work areas organized and hazard-free.Took on extra hours and shifts during busy periods to meet tight shippingdeadlines Show less