Experience

Avocado Green Brands

• United States
• Consumer Goods
• 100 - 200 Employee

• Customer Experience Specialist

  • Nov 2020 - Present

  Responsible cultivating meaningful relationships in pursuit of providing the world-class customer experience that has personified Avocado Green Brands. Delivering exceptional service and developing lasting relationships with customers via Avocado Green Brands channels for communication - phone, emails and live chats. Serving as a proud brand ambassador of Avocado Green Brands and constantly championing our core values to inspire positive social and environmental change. Maintain knowledge of all Avocado Green Brands products. Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions. Consistently deliver personalized service while meeting quality and productivity goals. Share customer feedback and information with other team members and leaders in order to continuously improve and evolve the customer experience. Contribute to an empathetic, positive and energetic team culture.



Sharkeez Company

• Hermosa Beach, California, United States

• Bartender, Lead Server

  • Apr 2017 - Feb 2020

  Strictly abided by all state liquor laws and regulations, especially with dealing with minors and intoxicated humans. Mixing simple and complex drinks, including craft cocktails and special request. Making sure bar and all work areas are clean and sanitized. Calculating checks in a timely fashion and made change. Operated POS and credit card machines correctly and prompt. Train new employees in timely fashion and prepared them to be on their own. Other duties, including inventory, bookings and showings for parties and organizational task.



Tilted Kilt Pub & Eatery

• United States
• Restaurants
• 200 - 300 Employee

• Shift Lead,Bartender, Lead Server

  • Sep 2011 - Apr 2017

  Assisting guest with making menu choices. Being knowledgeable about all restaurant aspects, especially food and beverages. Making suggestions to increase sales and also better customers experience. Preparing drinks in a timely manner.Regularly check on guest for any needs. Lead server having keys and functions for proper times. Occasional opening duties. Regularly handling employee checkouts..Inform management with any concerns and questions. Helping the team with bringing food and drinks to tables.



BJs Restaurant & Brewhouse

• United States
• Restaurants
• 300 - 400 Employee

• Server

  • Nov 2013 - Jan 2017

  Greet guest tables in timely matter. Assisted guests with questions in a friendly, informative matter. Suggest additional items to increase restaurant sales. Regularly checked on guest for any needs. Inform kitchen staff and management with any questions, concerns, or special request. Running food to correct table in timely matter. Greet guest tables in timely matter. Assisted guests with questions in a friendly, informative matter. Suggest additional items to increase restaurant sales. Regularly checked on guest for any needs. Inform kitchen staff and management with any questions, concerns, or special request. Running food to correct table in timely matter.



United Airlines

• United States
• Airlines and Aviation
• 700 & Above Employee

• Flight Attendant

  • Jun 2015 - Jun 2016

  Provides high quality customer service to passengers based on market specification and individual needs. This includes, but is not limited to, enroute cabin service and/or ground cabin service to delayed or canceled passengers. Reads, interprets, demonstrates and provides safety briefings to passengers. Communicates and ensures compliance with company and government safety and security rules and procedures. Required to manage crew and passengers in any potential onboard event, including medical emergencies, assessment of security threats and a variety of difficult situations. Oversees cabin to ensure cockpit access is prevented by unauthorized personnel. Provides leadership, direction, and assistance to passengers and other crew members in stressful, emergency or evacuation situations. Works in an environment subject to varying climatic conditions and air pressures, turbulence induced variable positive and negative G loads, changing work locales, variable hours and shifts and working conditions, moderate noise levels, dim lighting, confining spaces and frequent contact with others.