Experience

Gnatta

• United Kingdom
• Software Development
• 1 - 100 Employee

• Business Development Associate

  • Mar 2017 - Present

  Bury, UK Gnatta allows businesses of all sizes to listen and engage with their customers on an individual basis via one single interface. The number of ways customers can contact you is expanding quicker than ever before, not only can you respond to everything from within Gnatta, but Gnatta actively helps the operator follow the customer through their experience, giving you a better picture of what the customer wants. Gnatta helps you give them faster, better and more informed responses across… Show more Gnatta allows businesses of all sizes to listen and engage with their customers on an individual basis via one single interface. The number of ways customers can contact you is expanding quicker than ever before, not only can you respond to everything from within Gnatta, but Gnatta actively helps the operator follow the customer through their experience, giving you a better picture of what the customer wants. Gnatta helps you give them faster, better and more informed responses across communication channels, reacting to tweets, Facebook messages, SMS messages, email, marketplace and review sites. Gnatta also provides a comprehensive suite of analytics giving users a greater understanding of what their customers are saying about them. My role as Business Development Associate involves working closely with businesses to help them better understand the Gnatta and FMO proposition, and nurture their journey towards becoming clients. I also work on identifying potential prospects and helping to create a strong pipeline of new customers for FM Outsource and Gnatta. My day to day responsibilities include reaching out to businesses who could benefit from a partnership with FMO and Gnatta, and sharing what we know. I also take an interest in speaking and networking opportunities for the business to attend, helping to give the businesses a platform on which to share our innovations and research. Show less



FM Outsource

• United Kingdom
• Business Consulting and Services
• 1 - 100 Employee

• Business Development Associate

  • Mar 2017 - Present

  Bury, UK FM Outsource specialises in customer service outsourcing, designed for retail. We offer a cost-per-conversation model that maximises cost-efficiency without sacrificing quality. This allows clients to only pay for the conversations we take. Our omnichannel customer contact software can integrate with a range of traditional and digital channels, including telephony, email, SMS, Twitter, Facebook, Instagram, webchat, TrustPilot, Amazon, and eBay. With the ability to offer 24/7/365 and… Show more FM Outsource specialises in customer service outsourcing, designed for retail. We offer a cost-per-conversation model that maximises cost-efficiency without sacrificing quality. This allows clients to only pay for the conversations we take. Our omnichannel customer contact software can integrate with a range of traditional and digital channels, including telephony, email, SMS, Twitter, Facebook, Instagram, webchat, TrustPilot, Amazon, and eBay. With the ability to offer 24/7/365 and multilingual services, we ensure that every conversation is answered. We focus our energy on delivering a better customer service by monitoring customer satisfaction with benchmarks like Net Brand Sentiment and Net Promoter Score. My role as Business Development Associate involves working closely with businesses to help them better understand the Gnatta and FMO proposition, and nurture their journey towards becoming clients. I also work on identifying potential prospects and helping to create a strong pipeline of new customers for FM Outsource and Gnatta. My day to day responsibilities include reaching out to businesses who could benefit from a partnership with FMO and Gnatta, and sharing what we know. I also take an interest in speaking and networking opportunities for the business to attend, helping to give the businesses a platform on which to share our innovations and research.

• Sales Administrator

  • Nov 2016 - Mar 2017

  Manchester, United Kingdom