Experience

Crab Du Jour

• Food and Beverage Services
• 1 - 100 Employee

• Server

  • Aug 2021 - Present

  • Greet customers and taking food and drink orders, • Delivering food and drinks to customers, • Refilling drinks, and answering questions about menu items, services, and company policies. • Greet customers and taking food and drink orders, • Delivering food and drinks to customers, • Refilling drinks, and answering questions about menu items, services, and company policies.



Hurricane Junior Golf Tour

• United States
• Spectator Sports
• 1 - 100 Employee

• Travel Operations Intern

  • Jan 2022 - May 2022

  -Provide extensive customer service to all players and families -Tournament set-up/break down and preparation includes: marking golf courses, tee and hole locations, scoreboard set-up, utility set-up, changing course flags, banner and A-Frame set-up. -Starting and scoring of players, on course rules officiating, pace of play management -Provide extensive customer service to all players and families -Tournament set-up/break down and preparation includes: marking golf courses, tee and hole locations, scoreboard set-up, utility set-up, changing course flags, banner and A-Frame set-up. -Starting and scoring of players, on course rules officiating, pace of play management



Victra - Verizon Authorized Retailer

• United States
• Telecommunications
• 700 & Above Employee

• Telesales Specialist

  • Sep 2020 - Dec 2020

  • Provide world-class customer service care • Increase sales and business for assigned accounts • Schedule appointments for assigned accounts • Display proficiency with Excel and basic computer skills • Continually multi-task with multiple windows/programs • Occasionally speak with assigned account representatives on guest’s behalf • Communicate effectively • Maintain a working relationship with all internal partners • At all times maintain a secured work area and protect consumer information in a paperless and outside device-free environment • Follow all company safety & wellness protocols including pre-shift temperature check requirements Show less



Focus Services

• United States
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Customer Retention Manager

  • Jul 2020 - Sep 2020

  • Hold daily team huddles • Conduct coaching sessions with my agents• Take any calls that have been escalated to a supervisor• Fill out all paperwork for the week• Attend all supervisor meetings

• Retention Specialist

  • May 2020 - Jul 2020

  • Respond to customer queries and address service complaints in a timely manner.• Analyze customer feedbacks and develop new techniques to ensure customer retention.• Provide excellent customer services and ensure customer satisfaction.• Explain customers about new products and benefits.• Perform customer negotiations and reach a fair conclusion from both business and customer perspectives



Cracker Barrel

• United States
• Restaurants
• 700 & Above Employee

• Server

  • Jun 2018 - Mar 2020

  • Greet customers and taking food and drink orders, • Delivering food and drinks to customers, • Refilling drinks, and answering questions about menu items, services, and company policies. • Greet customers and taking food and drink orders, • Delivering food and drinks to customers, • Refilling drinks, and answering questions about menu items, services, and company policies.



Bojangles' Restaurants, Inc.

• United States
• Restaurants
• 700 & Above Employee

• Crew Member

  • May 2018 - Jul 2018

  • Greeted customers and answered questions about show times and company policies • Printing tickets and directing guests to the appropriate theaters, • Serve fresh food and beverages to customers by popping popcorn, dispensing drinks, and preparing hot dogs, nachos, and specialty items. • Keep clean counters, glass displays, cooking equipment, and condiment areas. • Perform daily maintenance and restocking duties • Greeted customers and answered questions about show times and company policies • Printing tickets and directing guests to the appropriate theaters, • Serve fresh food and beverages to customers by popping popcorn, dispensing drinks, and preparing hot dogs, nachos, and specialty items. • Keep clean counters, glass displays, cooking equipment, and condiment areas. • Perform daily maintenance and restocking duties



AMC Theatres

• Entertainment Providers
• 700 & Above Employee

• Concessionist

  • May 2017 - Jan 2018

  • Greeted customers and answered questions about show times and company policies • Printing tickets and directing guests to the appropriate theaters, • Serve fresh food and beverages to customers by popping popcorn, dispensing drinks, and preparing hot dogs, nachos, and specialty items. • Keep clean counters, glass displays, cooking equipment, and condiment areas. • Perform daily maintenance and restocking duties • Greeted customers and answered questions about show times and company policies • Printing tickets and directing guests to the appropriate theaters, • Serve fresh food and beverages to customers by popping popcorn, dispensing drinks, and preparing hot dogs, nachos, and specialty items. • Keep clean counters, glass displays, cooking equipment, and condiment areas. • Perform daily maintenance and restocking duties



Pinky Productions

• Brooklyn, New York, United States

• Customer Service Representative

  • Feb 2012 - Aug 2014

  • Greeted Customers and provided support for all product inquiries. • Answered incoming calls to process new order requests and provide status updates on existing orders. • Organized and managed the inventory storage area. • Responsible for the maintenance of embroidery and screen-printing equipment. • Processed invoices in QuickBooks. • Assisted screen printer and embroider with orders. • Responsible for inventory management, receiving new items • Greeted Customers and provided support for all product inquiries. • Answered incoming calls to process new order requests and provide status updates on existing orders. • Organized and managed the inventory storage area. • Responsible for the maintenance of embroidery and screen-printing equipment. • Processed invoices in QuickBooks. • Assisted screen printer and embroider with orders. • Responsible for inventory management, receiving new items