CHAN X.

E-commerce Customer Service Assistant Manager at LAC Global Group
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Contact Information
us****@****om
(386) 825-5501
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, MY
Languages
  • Chinese Native or bilingual proficiency
  • Malay Limited working proficiency
  • English Professional working proficiency

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Credentials

  • Delivering a Five-Star Customer Service Experience
    Quorse
    May, 2023
    - Sep, 2024
  • Digital Marketing - Google Ads
    HRD Corp - Human Resource Development Corporation
    May, 2023
    - Sep, 2024
  • Growth Mindset for Contact Centres
    HRD Corp - Human Resource Development Corporation
    May, 2023
    - Sep, 2024
  • Messaging
    Zendesk
    Jan, 2023
    - Sep, 2024
  • On-Demand: Zendesk Chat for Agents, I
    Zendesk
    Dec, 2022
    - Sep, 2024
  • MS Excel 2010 - Certificate of Achievement
    Comsystem Solutions
    Oct, 2015
    - Sep, 2024
  • Accredited Training Professionals (ATP)
    SMR Learning & Development
    Apr, 2013
    - Sep, 2024
  • Certificate in Fundamental of Traditional Chinese Medicine
    KL Academy of Traditional Chinese Medicine （吉隆坡中医学院）
    Jan, 2013
    - Sep, 2024

Experience

  • LAC Global Group
    • Singapore
    • Wellness and Fitness Services
    • 100 - 200 Employee
    • E-commerce Customer Service Assistant Manager
      • Jun 2021 - Present
  • GNC
    • United States
    • Retail
    • 700 & Above Employee
    • Ecommerce Customer Service Assistant Manager
      • Jun 2021 - Present

    • Skills Development & Customer Relations Assistant Manager
      • Jan 2015 - May 2021

    • Skills Development & Customer Relations Senior Executive (Nutritionist)
      • Jan 2012 - Dec 2014

    • Skills Development & Customer Relations Executive (Nutritionist)
      • Feb 2008 - Dec 2011

  • Hung Agency (Hong Leong Assurance)
    • Administrative Assistant
      • Dec 2003 - Dec 2004

Education

  • UCSI
    Bachelor of Science (Honours) - BSc (Hons), Food Science and Nutrition
    2005 - 2007
  • KL Academy of Traditional Chinese Medicine （吉隆坡中医学院）
    Certificate in Fundamental of Traditional Chinese Medicine, Traditional Chinese Medicine and Chinese Herbology
    2011 - 2011
  • Chong Hwa High School Kluang
    SPM & UEC, Regular/General High School/Secondary Diploma Program
    1998 - 2003

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