Senior Account Executive

• Aug 2021 - Present

• Managing day-to-day client communication and ad-hoc project requests • Work closely with internal creative team to ensure client brand guidelines and marketing requirements are met • Track and manage project timelines, resource requirements and budgets • Managing day-to-day client communication and ad-hoc project requests • Work closely with internal creative team to ensure client brand guidelines and marketing requirements are met • Track and manage project timelines, resource requirements and budgets

Account Executive

• Jun 2018 - Aug 2021

• Managing day-to-day client requests for incoming projects and ongoing relationship• Provide clients with customer service support• Track and manage project schedules, resource requirements and project budgets• Assist with the creation of client presentations, writing creative briefs, client estimates and clientdocuments

Account Coordinator

• Aug 2017 - Jun 2018

• Coordinated the development of content for client communication materials• Completed in-depth research for clients relating to competition, industry, demographics, market segments• Proof-read all content, including presentation materials, reports, document, prior to delivery to clients• Worked closely with creative and communication departments to assist with production coordination to ensure project timelines are met

Account Coordinator

• Aug 2015 - Aug 2017

• Created and formatted weekly field sales representatives’ store visit client reports • Ensured clients needs are met through reporting and in field requests • Acted as main point of contact for over 20 field sales representatives across Canada • Assisted with development of reporting questions based on client needs • Scheduled FSRs for training and sales events across Canada • Conducted interviews and recruited brand ambassadors for various activations and programs across Canada • Created schedules for programs and activations based on scheduling needs of the account team and provided updates to reps Show less

Account Coordinator

• Feb 2015 - Jul 2015

• Assisted with creating and formatting weekly client execution reports • Conducted training sessions with brand ambassadors for events and on-going weekend shifts • Inputted brand ambassador shifts and schedules into the Influence Matrix portal. • Supported Account Executives with administrative duties that includes ensuring product is in stock, addressing brand ambassador and store concerns, gathering feed-back about part-time employees, validating staff hours and approving for payroll • Acted as the main point of contact for part-time employees for inquiries and follow ups about schedule changes, missed shifts, missing call reports Show less

Account Coordinator Intern

• May 2014 - Aug 2014

• Assisted with sourcing uniforms and premiums for various experiential marketing activations • Conducted interviews and recruited brand ambassadors for activations taking place at the RBC Canadian Open • Assisted with inputting brand ambassador shifts and schedules into the Influence Matrix portal • Received, processed, and organized participants contact information for the TaylorMade Ball Fulfillment and the BMW Golf Cup Fulfillment • Assisted with the development of post-event reports for clients Show less

Specialist

• Jan 2012 - May 2014

• Provided a great customer experience with small groups and individual customers through conversations and catering their needs to the products • Conducted set-up workshops with customers to familiarize them with new hardware and software • Ability to adapt to multiple roles and was able to flex to accommodate store needs when needed • Promoted Apple products and services through conversation with customers • Authorized carrier representative for major 5 phone carriers in Canada • Provided a great customer experience with small groups and individual customers through conversations and catering their needs to the products • Conducted set-up workshops with customers to familiarize them with new hardware and software • Ability to adapt to multiple roles and was able to flex to accommodate store needs when needed • Promoted Apple products and services through conversation with customers • Authorized carrier representative for major 5 phone carriers in Canada

Technical Services Assistant

• May 2011 - Aug 2011

• Retrieved and ensured data quality of surveys• Liaised with members of the association to ensure that the most updated information was obtained and distributed.• Received, processed, and organized a physical and electronic repository of materials and datasets.• Prepared data and credited in the following publications: Crimes against Transit Employees report, Ontario Urban Transit Fact Book, and Ontario Specialized Transit Fact Book

Research and Statistics Student Intern

• Sep 2010 - Apr 2011

• Conducted ad-hoc surveys for mid-year ridership & transit fares to contribute to the association’s Fact Books• Managed the association’s database management project• Maintained and organized physical library

Sales Associate/Cashier

• Apr 2009 - May 2011

• Assisted large volumes of customers process cash and credit transactions for their purchases • Provided customer service for customer inquiries • Ensured that retail area was maintained at a presentable state • Assisted large volumes of customers process cash and credit transactions for their purchases • Provided customer service for customer inquiries • Ensured that retail area was maintained at a presentable state

President

• Sep 2008 - Aug 2010

• Responsible for administrative duties such as club renewal and table bookings • Detail oriented in monitoring club finances and paperwork for races, • Built organizational skills through scheduling practices and club social events and activities • Responsible for administrative duties such as club renewal and table bookings • Detail oriented in monitoring club finances and paperwork for races, • Built organizational skills through scheduling practices and club social events and activities

Camp Counsellor

• Jun 2009 - Aug 2009

Camp Counsellor

• Jun 2008 - Aug 2008