Curtis Windsor
Site Reliability Engineer at Parallel Domain- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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ITIL4 Foundation Certificate in IT Service Management
PeopleCertJan, 2021- Sep, 2024 -
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Jan, 2020- Sep, 2024 -
AWS Certified Solutions Architect – Associate
Amazon Web Services (AWS)Jul, 2022- Sep, 2024 -
Microsoft Certified: Azure Administrator Associate
MicrosoftNov, 2021- Sep, 2024
Experience
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Parallel Domain
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United States
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Software Development
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1 - 100 Employee
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Site Reliability Engineer
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Nov 2022 - Present
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STEMCELL Technologies
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Canada
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Biotechnology Research
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700 & Above Employee
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Systems Engineer, Cloud Platform
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Jan 2022 - Nov 2022
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Westland Insurance Group Ltd.
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Canada
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Insurance
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700 & Above Employee
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System Administrator
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May 2021 - Jan 2022
• Migrated server backups to Azure backups for all Cloud infrastructure, including creating build docs and knowledge base articles. • Leveraged Azure Runbooks to automate user and hardware onboarding/offboarding. Recovered over $120,000 in annual licensing, built an automation to continually clean up licensing in the future to keep costs down. • Managed a hybrid Azure environment/on-premises environment (hybrid exchange, hybrid intune/SCCM, hybrid AD, colo data center and on-premises virtual machines (VMWare)). • Onboarded new remote management tool, including contract negotiation, piloting, implementation, training and knowledge base articles. • Re-organized entire Active Directory OU structure and modernized Group Policies to vastly improve security and consistency in policies • Migrated terabytes of on-premises stored backup files into Azure blob archive storage.
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Manager, IS Service Desk
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Sep 2020 - May 2021
• Managed and trained Helpdesk agents and Systems Analysts• Organized, prioritized, and assigned work, including prioritizing and scheduling work activities in order to meet objectives.• Monitored status of work in progress and reviewed completed work to ensure validity.• Developed, managed, measured, and reported on key service-level metrics.• Vendor relationship management.
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Systems Analyst
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Jul 2019 - Feb 2021
• Proactively manage and operate STEMCELL’s applications and systems, including maintaining uptime and performance SLAs.• Assist with support escalations, identify root causes and continuously improve workflows, procedures, and automation, performance, and system availability. • Drive automation of applications and systems infrastructure to improve reliability, and reduce the time to deliver new technologies. • Proactively plan and perform regular scheduled maintenance, including updating documentation as required.
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Help Desk Technician
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Apr 2018 - Jul 2019
• Troubleshot and documented hardware, application, and network problems• Provided staff with assistance to resolve their issues and questions• Assisted with deployment of new systems, building expansions & staff moves• Responded to emergencies and system failures• Worked with Google Suite, Active Directory, Bettercloud, Meraki, and Powershell
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Radiant Communications
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Canada
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IT Services and IT Consulting
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1 - 100 Employee
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Tier 3 - Network Analyst
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Apr 2017 - Apr 2018
• Final escalation point for troubleshooting customer networks, working predominantly with Cisco, Juniper, and Fortinet network hardware and OSes• Implementation of new network designs including LDAP and RADIUS integration• Data Centre BIX and patch panel patching and Office Network Administering• Created training documents and ran training sessions for technical support staff
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Technical Support Representative
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Aug 2016 - Apr 2017
• Provided technical assistance and support of customer networks via e-mail, tickets, and telephone and escalating complex issues as required• Performed hardware, application, and network troubleshooting with all types of modems, routers, and end-user VoIP hardware.• Maintained the IT Knowledge Base and updated documentation on current systems
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Technical Support / Sales Representative
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Apr 2015 - Aug 2016
• First response for customer issues or inquiries. • Provide technical assistance with current residential and business customers on their internet, VoIP phones, e-mail, or web server products and any hardware associated. • Provide help for residential customers with technical inquiries and register them in our database should they choose to sign up. • First response for customer issues or inquiries. • Provide technical assistance with current residential and business customers on their internet, VoIP phones, e-mail, or web server products and any hardware associated. • Provide help for residential customers with technical inquiries and register them in our database should they choose to sign up.
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Education
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2014 - 2018
Douglas College
Computer Science and Information Systems
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