Experience

eSolutions

• Chile
• IT Services and IT Consulting
• 1 - 100 Employee

• Project Specialist

  • Jan 2021 - Present

  Work closely with the project manager to create comprehensive action plans concerning resources, budgets and timeframes for projects. Participating in shareholder meetings and ensuring all deadlines for certain projects are met. Identify project needs and goals. Managed the Support for a Global infrastructure migration to a Cloud based environment. Evaluate potential problems and technical issues, then developed solutions Assisting in the planning, Schedule, and implementation of the project Show less



Advantage Resources, Inc.

• United States
• 1 - 100 Employee

• Systems Administrator

  • Nov 2019 - Jan 2021

  Monitor the performance of computer systems and networks Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems Manage backup and recovery functions of laptops and Servers. Configure, Manage and Deploy Windows 10 computers and laptops. Modifying User access and changing passwords in active directory. Troubleshoot issues with Servers on SCOM Deploy applications and updates with SCCM Monitor the performance of computer systems and networks Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems Manage backup and recovery functions of laptops and Servers. Configure, Manage and Deploy Windows 10 computers and laptops. Modifying User access and changing passwords in active directory. Troubleshoot issues with Servers on SCOM Deploy applications and updates with SCCM



Randstad Digital Americas

• United States
• IT Services and IT Consulting
• 500 - 600 Employee

• Senior Site Support

  • Mar 2017 - Nov 2019

  • Manage all onsite installation, repair, and maintenance of computer equipment • Plan and implement the Migration of 800 + users to Windows 10 • Create a lifecycle schedule for all laptops, desktops and Surface pros. • Image all company equipment with Windows 10 • Deploy applications and updates across the Site with SCCM • Maintain a detail Company inventory of all Assets • Field incoming request Through the Service desk ticketing system. • Generate SLA reports to present in Monthly Management Meeting Show less



STP Nuclear Operating Company

• United States
• Utilities
• 700 & Above Employee

• Technical Support Analyst

  • Mar 2016 - Mar 2017

  • Provided technical support inside of the Nuclear Plant • Manage all onsite installation, repair, and maintenance of computer equipment • Followed Safety Guidelines for handling Equipment in Radio Active Area. • Monitored Network traffic and Server storage with Solar Winds Orion NPM • Modifying User access, changing passwords, and creating new user’s accounts in active directory. • Lead project to update asset management System . • Provide after hours Support for High Priority Issue as part of the on call rotation. • Trouble shoots wired and wireless connection issue. Show less



PCM: The Right Technology, Delivered.

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Consultant

  • Jun 2015 - Nov 2015

  • Provided Site technical support for CBRE Executive management Office. • Resolved computer and network related issues • Image all company equipment with Windows 7 Pro and Windows 8 using PXE Boot. • Trouble shoots wired and wireless connection issue. • Configured laptops for remote connection with Cisco VPN client. • Manage application installs and updates with SCCM. • Managed iPhones, iPads, and android smart phones using Xenmobile MDM. • Provided Site technical support for CBRE Executive management Office. • Resolved computer and network related issues • Image all company equipment with Windows 7 Pro and Windows 8 using PXE Boot. • Trouble shoots wired and wireless connection issue. • Configured laptops for remote connection with Cisco VPN client. • Manage application installs and updates with SCCM. • Managed iPhones, iPads, and android smart phones using Xenmobile MDM.



Oxy

• United States
• Oil and Gas
• 700 & Above Employee

• Technology Specialist

  • Mar 2012 - Mar 2015

  • Research, troubleshoot and resolve all escalated technology requests. • Image all company equipment with Windows 7 Pro and Windows 8 using PXE Boot. • Managed iPhones, iPads, and android smart phones using Xenmobile MDM. • Modifying User access, changing passwords, and creating new user’s accounts in active directory. • Managed and maintained a Database of all company Equipment assigned to users. • Monitored Network traffic and Server storage with Solar Winds Orion NPM • Provide after hours Support for High Priority Issue as part of the on call rotation. • Manage application installs and updates with SCCM. • Configured laptops for remote connection with Cisco VPN client. • Trouble shoots wired and wireless connection issue. • Configure and managed all laptops with HP Connected backup for remote data storage • Provide guidance, assistance, and training to users in response to written and verbal questions Show less



Energy Transfer

• Oil and Gas
• 700 & Above Employee

• IT Consultant

  • Jun 2011 - Mar 2012

  •Resolved computer and network related issues by telephone, walk-ins, items shipped, and traveled to various office locations throughout the US. •Troubleshoot wired and wireless connection issue. •Image all company equipment with Windows 7 Pro and Windows XP using PXE boot. •Manage and label cable connection in Data closet. •Manage application installs and updates with SCCM client and Microsoft System Center Configuration Manager 2007. •Provide tchnical support to field mechanics and engineers with a variety of applications and Peripheral devices •Monitor data circuits for all Sites and create work orders for circuit outages with AT&T business direct. •Log all calls and service requests using Foot Prints ticketing system. Show less



Exterran

• Canada
• Oil and Gas
• 700 & Above Employee

• Business Technology Support Analyst

  • Jun 2007 - 2011

  •Perform advance diagnosis and resolution of complex desktop/laptop problems for (up to 10,000) end- users. •Resolved computer and network related issues by telephone, walk-ins, items shipped, and traveled to various office locations •Provide plug in support for databases applications such as (Oracle10g, Oracle 9i, JDE, PeopleSoft, and Essbase) •Monitor data circuits for all global Sites, and create work orders for circuit outages with AT&T business direct. •Created and maintained a knowledge-based wiki with manuals, training documents, and videos for newly hired support technicians and end-users using SharePoint 2010, snag it and Camtasia Studios. •Provide support to field mechanics and engineers with applications such as (Ariel Performance, Caterpillar (Cat ET & Cat GERP), AutoCAD, DWG Truview 2012, & GE Viper) • Provided direct technical support for the Executive management team. • Deploy Security patches and monitor security treats for all workstations using McAfee ePolicy Orchestrator. •Manage licenses, and deploy installs and updates for all software request from end users •Update and manage end user accounts With Active directory and Active Roles Server (ARS) •Provide remote support for end-users using Remote applications (PC Anywhere, Team Viewer, NetMeeting, PC duo) •Created and deployed Ghost Images of all Desktop and laptops. •Log all calls and service requests using Solution Center ticketing system (previously used Track It and Remedy) Show less



Geek Squad

• IT Services and IT Consulting
• 700 & Above Employee

• Double Agent

  • Aug 2004 - Sep 2006

  • Provided onsite technical support for small business and homes. • Repair, upgrade and install all components of a computer. • Complete Data transfers and Data Backup. • Perform Virus/Trojan removals using various antivirus and spyware applications. • Installing/troubleshooting peripheral devices such as printers, scanners, cameras, and card readers. • Assisted users with MS Office Suite and adobe relate problems. • Installed Windows XP and Windows Vista Operating system on laptops and desktop computers. • Setup Wireless access points and installing network printers. • Maintain a Weekly sales goal for onsite service. Show less