Curtis Thomas, Jr.
Field Service Director - Americas at BW Integrated Systems- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Sam Kuhn
Curtis was my direct supervisor in 2001 and 2002. Curtis held a unique perspective in that he has been both a Field Service Engineer and a Regional Field Service Manager. During my time reporting to Curtis, he always exhibited an outstanding sense of managing a department for both the company and the people who reported to him. Curtis was always supportive with my personal or professional issues and always helped me seek the best solution to these issues. Curtis' organization allowed him to efficiently direct the field support region he was assigned. His background in field service allowed him to understand the customer base at a level few managers have. He also understood the difficulties of constant travel for a field service support role can be. Because of this experience, I believe Curtis expectation for his department was held to a higher standard. In turn, he had the ability to mentor and aid the field service staff when asked by the field engineers. It was my pleasure to have worked with and for Curtis. I offer my endorsement and recommendation to Curtis to any employer who is seeking a quality and proficient technical manager who is dedicated to the customer, both external and internal.
Sam Kuhn
Curtis was my direct supervisor in 2001 and 2002. Curtis held a unique perspective in that he has been both a Field Service Engineer and a Regional Field Service Manager. During my time reporting to Curtis, he always exhibited an outstanding sense of managing a department for both the company and the people who reported to him. Curtis was always supportive with my personal or professional issues and always helped me seek the best solution to these issues. Curtis' organization allowed him to efficiently direct the field support region he was assigned. His background in field service allowed him to understand the customer base at a level few managers have. He also understood the difficulties of constant travel for a field service support role can be. Because of this experience, I believe Curtis expectation for his department was held to a higher standard. In turn, he had the ability to mentor and aid the field service staff when asked by the field engineers. It was my pleasure to have worked with and for Curtis. I offer my endorsement and recommendation to Curtis to any employer who is seeking a quality and proficient technical manager who is dedicated to the customer, both external and internal.
Sam Kuhn
Curtis was my direct supervisor in 2001 and 2002. Curtis held a unique perspective in that he has been both a Field Service Engineer and a Regional Field Service Manager. During my time reporting to Curtis, he always exhibited an outstanding sense of managing a department for both the company and the people who reported to him. Curtis was always supportive with my personal or professional issues and always helped me seek the best solution to these issues. Curtis' organization allowed him to efficiently direct the field support region he was assigned. His background in field service allowed him to understand the customer base at a level few managers have. He also understood the difficulties of constant travel for a field service support role can be. Because of this experience, I believe Curtis expectation for his department was held to a higher standard. In turn, he had the ability to mentor and aid the field service staff when asked by the field engineers. It was my pleasure to have worked with and for Curtis. I offer my endorsement and recommendation to Curtis to any employer who is seeking a quality and proficient technical manager who is dedicated to the customer, both external and internal.
Sam Kuhn
Curtis was my direct supervisor in 2001 and 2002. Curtis held a unique perspective in that he has been both a Field Service Engineer and a Regional Field Service Manager. During my time reporting to Curtis, he always exhibited an outstanding sense of managing a department for both the company and the people who reported to him. Curtis was always supportive with my personal or professional issues and always helped me seek the best solution to these issues. Curtis' organization allowed him to efficiently direct the field support region he was assigned. His background in field service allowed him to understand the customer base at a level few managers have. He also understood the difficulties of constant travel for a field service support role can be. Because of this experience, I believe Curtis expectation for his department was held to a higher standard. In turn, he had the ability to mentor and aid the field service staff when asked by the field engineers. It was my pleasure to have worked with and for Curtis. I offer my endorsement and recommendation to Curtis to any employer who is seeking a quality and proficient technical manager who is dedicated to the customer, both external and internal.
Experience
-
BW Integrated Systems
-
United States
-
Machinery Manufacturing
-
200 - 300 Employee
-
Field Service Director - Americas
-
Sep 2021 - Present
-
-
-
i-PRO Americas Inc.
-
United States
-
Appliances, Electrical, and Electronics Manufacturing
-
100 - 200 Employee
-
Group Manager, Service Operations
-
Jan 2019 - Mar 2021
Responsible for leading and overseeing the i-PRO public safety service & support operations team delivering outstanding customer service and support to law enforcement customers and channel partners. Provide strong leadership for a team of 15 consisting of Operations & Support Manager, Help Desk Engineers, T3 Field Support Engineers, Program Manager, and Pre-Sales Support Engineers. Duties include direct daily management responsibilities, overseeing pre-sales engagements and support of internal sales team to help drive sales, professional services delivery, helpdesk and escalation management, working cross-functionally building cohesive relationships with various departments within the organization. Ownership of customer issues and satisfaction, employee development and financial management responsibilities
-
-
-
Markem-Imaje
-
Switzerland
-
Automation Machinery Manufacturing
-
700 & Above Employee
-
Area Technical Service Manager
-
Nov 2009 - Nov 2018
Responsible for leading the day-to-day operations of Markem-Imaje's Central Division service team to support internal and external customers. Provide strong leadership for a team of Field Service Managers, Field Service Engineers, Planners, Pre-Sales Engineer and Technical Specialist. Duties include direct management responsibilities, establishing, reporting & driving team KPI / metrics, utilize LDM to improve first time fix, priority response and service order closure, ownership of customer issues and satisfaction, recruiting and personnel / team development; financial management responsibilities including cost control and overall service revenue growth for assigned service areas.
-
-
-
ABB
-
Switzerland
-
Automation Machinery Manufacturing
-
700 & Above Employee
-
Regional Service Manager
-
May 2007 - Jan 2009
Manage Field Service group specializing in the repair, service, programming, and on-site support of ABB robots and ABB robotic systems within assigned regional territory. Duties also include generating new service opportunities within assigned regional territory, managing client relationships, responsible for overall P&L of both groups, recruitment and development of personnel (FSE’s, programmers, contractors).
-
-
Account Executive, Customer Service
-
Jan 2002 - May 2007
Sales of various “Customer Service” products & services and new products to Tier 1 / Automotive customers within assigned territory. Products primarily consisting of Service Agreements, Training, Spare Parts, Site Management, Reconditioning & Pre-Owned Robots, and Process & Application Consulting (PAC) services.
-
-
Regional Service Manager
-
May 1998 - Jan 2002
Manage Field Service groups specializing in the repair, service, programming, and on-site support of ABB robots and ABB robotic systems within assigned regional territory. Duties also include generating new service opportunities within assigned regional territory, managing client relationships, responsible for overall P&L of both groups, recruitment and development of personnel (FSE’s, programmers, contractors).
-
-
Project Manager
-
Jan 1997 - May 1998
Adhere to multi-project schedules and budgets, develop functional and specific DOI’s encompassing processes in Project Support. Consistently supply required support personnel within budget guidelines. Build strong working relations with other ABB divisions (RPD specifically), successful coordination of all the required installation / support resources for all the large (GM specifically) robot projects.
-
-
Applications Engineer
-
Jan 1996 - Jan 1997
Design and or develop custom robotic applications to support existing system installations. Custom applications primarily consisting of software design & development, and or electrical interface design. Duties also include developing new applications, which could be sold as ABB, CSD products.
-
-
Programming & Applications Development Engineer
-
Jul 1995 - Jan 1996
Provide ABB customers with Programming /Application Development services. Services include IRB Robot programming (S3 and S4), PLC programming, and more.
-
-
Field Service Engineer
-
Aug 1993 - Jul 1995
Provide ABB customers with quality on-site service support. Duties include after hours emergency support, troubleshooting of robot and robot control panel. Troubleshooting robotic interface with external equipment, electrical / mechanical repair, installation support, and programming assistance.
-
-
-
-
Sales Engineer
-
Feb 1992 - May 1993
Sales and technical support of various automation product lines for customer base in assigned territory. Products primarily consisting of Modicon family of PLC controllers, as well as other automation products. Duties also included developing demos and limited field service support for the automation products. Sales and technical support of various automation product lines for customer base in assigned territory. Products primarily consisting of Modicon family of PLC controllers, as well as other automation products. Duties also included developing demos and limited field service support for the automation products.
-
-
Education
-
1987 - 1991
Illinois State University
BSIT, Industrial Technology
Community
