Experience

LiveRamp

• United States
• Advertising Services
• 700 & Above Employee

• Global Support Lead

  • Nov 2021 - Present

  Manage team of support professionals globally. Striving to make the End user experience as painless and efficient as possible!

• IT Support Engineer

  • Jun 2019 - Aug 2023

  Support Liveramp HQ for any and all IT support requestsIn charge of Office build outs for domestic offices across the company. (IT and AV needs only)



Gusto

• United States
• Financial Services
• 700 & Above Employee

• IT Specialist

  • Jan 2018 - Jun 2019



The Linde Group, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Consultant

  • Feb 2017 - Jan 2018

  Support corporate and enterprise technology and environments Support corporate and enterprise technology and environments



Airbnb

• United States
• Software Development
• 700 & Above Employee

• Desktop Support (Consultant)

  • Feb 2017 - Jan 2018

  Helped support internal user IT related requests and ran the help desk Helped support internal user IT related requests and ran the help desk



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Genius

  • Dec 2015 - Feb 2017

  Troubleshoot multiple issues with customers computersRepair hardware failures in all Apple products Repair relationships with customers frustrated by computer issuesEducate customers on how to use computer more efficiently and effectivelyFacilitate Market wide training for new technicians and new hires, as well as providing training plan to adhere too

• Family Room Specialist

  • Sep 2014 - Nov 2015

  Fix and repair relationships as well as customers IOS products. Troubleshoot and diagnose issues pertaining to all apple products Certified Apple technician in IOS. Proficient and have revived training towards becoming a Mac certified technicianProvide customers with a wide range of knowledge pertains to Apple devices and policies Run workshops in the morning that help teach groups of people how to use their products



Alameda Recreation and Parks Department

• Alameda, California

• Recreation Specialist

  • Sep 2009 - Jan 2015

  Provide safe and fun place for children to play Created fun and educational programming for the children that were in my program Ran various sports programs through the city Experience working with Adults and Children with varying learning disabilities Provide safe and fun place for children to play Created fun and educational programming for the children that were in my program Ran various sports programs through the city Experience working with Adults and Children with varying learning disabilities



CSN Bay Area and California

• San Francisco Bay Area

• Intern

  • Aug 2013 - Dec 2013

  Capturing and logging of local sports programs Edited highlights and sports packages using the film editing software Avid Print and sorting of the nights script for on air talent Capturing and logging of local sports programs Edited highlights and sports packages using the film editing software Avid Print and sorting of the nights script for on air talent