Curtis Messam
Product Manager at Solutionreach, Inc.- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Advanced Certified Scrum Product Owner (ACSPO)
Scrum Alliance -
Certified Scrum Product Owner (CSPO)
Scrum Alliance
Experience
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Solutionreach, Inc.
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United States
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Software Development
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200 - 300 Employee
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Product Manager
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Jul 2021 - Present
Increased annual recurring revenue by over $1 million in less than a year by developing a new B2B review management Saas product that allows businesses to view and respond to third-party reviews within our patient engagement software.Increased mobile app downloads by 200 percent by redeveloping an existing desktop product and a new mobile app that allows employees to communicate through direct messages and room chats.Created an organized product backlog and dashboard using advanced JQL that has been instrumental in prioritizing and completing milestones on our product roadmap.Analyzed and implemented new product features based on customer feedback that improved NPS by 20 percent during 2022.Established partnerships with third-party vendors and seamlessly integrated solutions into our products through APIs. Show less
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Retention Specialist Team Lead
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Jul 2015 - Jul 2021
Responsibility: Manage the Solutionreach Retention Specialist team. We are responsible for retaining clients who have requested termination of their Solutionreach service agreement.Accomplishments:• Personally assisted in retaining over $1.5 MM in saved revenue• Increased team production 150% quarter over quarter• $7.5 MM in saved revenue since being Team Lead• Developed new strategy for retaining more clients• Created team bonus structure• Implemented new training processes for new hires of the retention specialist team Show less
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Retention Consultant
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Feb 2015 - Jun 2015
• Liaison for training and optimizing software for clients who have requested termination of their Solutionreach service agreement.• Diagnosed software failures to determine causes and needed repairs• Collaborated with doctors and office managers to customize sync software• Trained new team members with best practices to retaining clients• #1 Retention Specialist in Q1 and Q2 of 2015• Promoted to Team Lead
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Senior Account Manager
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May 2014 - Feb 2015
• Installed Solutionreach software and trained office staff on how to use the platform• Diagnosed software failures to determine causes and needed repairs• Collaborated with doctors and office managers to customize sync software• Helped all offices have large positive ROI's through strategic initiatives• Maintained a +96 CSAT score as the top account manager• Promoted to Retention Specialist
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Kickstart Fund
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United States
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Venture Capital and Private Equity Principals
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1 - 100 Employee
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Venture Capital Analyst
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Sep 2013 - Dec 2013
• Completed the due diligence process for startup company, Peer60 • Executed pros and cons analyses of their top competitors • Conducted biweekly team meetings • Presented findings to Limited Partners of the Kickstart Seed Fund to invest $150K • Completed the due diligence process for startup company, Peer60 • Executed pros and cons analyses of their top competitors • Conducted biweekly team meetings • Presented findings to Limited Partners of the Kickstart Seed Fund to invest $150K
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Business Developer
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Sep 2013 - Dec 2013
• Developed a mobile charging device to demo in a national business competition • Created the business plan for L3C Technology • Produced five year pro forma and financial projections for L3C Technology • Fashioned logo for L3C Technology • Developed a mobile charging device to demo in a national business competition • Created the business plan for L3C Technology • Produced five year pro forma and financial projections for L3C Technology • Fashioned logo for L3C Technology
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Enjoy Movies Your Way
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United States
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Entertainment Providers
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1 - 100 Employee
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Business Consultant
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Jan 2013 - May 2013
• Developed three phases of recommendations to increase productivity and revenue • Streamlined multiple business processes to increase return on investment • Educated organization on the value of various aspects of their organization • Performed deep market research of top competitors in the streaming industry • Developed three phases of recommendations to increase productivity and revenue • Streamlined multiple business processes to increase return on investment • Educated organization on the value of various aspects of their organization • Performed deep market research of top competitors in the streaming industry
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Business Consultant
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Aug 2012 - Dec 2012
• Organized and led team in monthly analyses of pizza consumption • Created and collected data from surveys to increase monthly revenue • Developed weekly advertising to capture market share of college students • Performed cost analyses on turnaround time for new menu items • Organized and led team in monthly analyses of pizza consumption • Created and collected data from surveys to increase monthly revenue • Developed weekly advertising to capture market share of college students • Performed cost analyses on turnaround time for new menu items
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Xerox
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United States
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Business Consulting and Services
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700 & Above Employee
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Customer Service Manager
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Apr 2010 - Jul 2012
• Resolved customer concerns and issues • Retained 99% of upset customers • Reduced expenses through investigation of calls • Maintained a weekly 90%+ quality metrics score • Resolved customer concerns and issues • Retained 99% of upset customers • Reduced expenses through investigation of calls • Maintained a weekly 90%+ quality metrics score
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Education
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2010 - 2013
Brigham Young University
Bachelor of Science (BS), Business Management- Entrepreneurship -
2010 - 2013
Brigham Young University
Minor, Psychology -
Brigham Young University
Bachelor of Science, Business Management
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