Experience

Jacobs Enforcement

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Contact Centre Collection Agent

  • Apr 2018 - Present

  ▪︎Dealing with inbound and outbound calls – providing advice, information and assistance ▪︎Addressed and resolved customer complaints on call to prevent it escalating ▪︎ Persuaded customers to make payments or negotiated and finalised arrangements with them ▪︎ Processed payments and passed required information to relevant department ▪︎Advised customers/debtors of necessary actions and strategies of debt repayment ▪︎Provided training to new members of staff ▪︎Providing excellent customer service at all times ▪︎Made decisions on cases in line with company/client procedures



Ambitum Innovations

• First Utility Sales and Marketing Trainer

  • Dec 2017 - Feb 2018

  ▪︎Promoting First Utility Products and Services▪︎Dealing with customers face to face, interviewing and basic sales▪︎Managing a team of 5 sales representatives▪︎Exceeding sales targets▪︎Attending conferences to understand trends▪︎Recording orders

• Talk Talk Sales and Marketing Representative

  • Jun 2017 - Dec 2017

  ▪︎Advertising products and services by phone and Face to Face▪︎Keeping in contact with customers before and after sales▪︎Contacting new customers ▪︎Agreeing sales▪︎Consistently meeting sales targets ▪︎Interviewing trainees on site and on the field.▪︎Teaching and training team members: the basic sales at a high standard, the systems we follow, managing business trips and administrative tasks



Currys plc

• Retail
• 700 & Above Employee

• Work Placement : Warehouse Operator

  • 2016 - 2016

  Warehouse Operative ▪︎Replenishing stock on shop floor and cleaning areas around the shop Warehouse Operative ▪︎Replenishing stock on shop floor and cleaning areas around the shop