Experience

In Time Tec

• United States
• Software Development
• 700 & Above Employee

• IT Support Specialist

  • Feb 2022 - Present

• IT Support Specialist

  • Feb 2022 - Present



Micron Technology

• United States
• Semiconductor Manufacturing
• 700 & Above Employee

• Field Service Technician

  • Mar 2020 - Present

  • Mobile device support lead testing technician verifying compatibility with IOS and Android • Hardware support of both laptop and desktop maximizing uptime for corporate and field users • Quickly and efficiently imaged both laptop and desktop systems with great attention to detail • Office 365 trouble shooting resolving complex issues on local client and cloud synchronization issues • Windows 10 trouble shooting expertly using all available resources available to… Show more • Mobile device support lead testing technician verifying compatibility with IOS and Android • Hardware support of both laptop and desktop maximizing uptime for corporate and field users • Quickly and efficiently imaged both laptop and desktop systems with great attention to detail • Office 365 trouble shooting resolving complex issues on local client and cloud synchronization issues • Windows 10 trouble shooting expertly using all available resources available to me to solve complex operating system issues • Lead member of conference room testing and trouble shooting team certifying 100 percent reliability to Micron executives • Maximized uptime for on-site and remote users avoiding costly downtime • Instrumental in testing verification documentation for new generation of Micron M2 hard drives Show less • Mobile device support lead testing technician verifying compatibility with IOS and Android • Hardware support of both laptop and desktop maximizing uptime for corporate and field users • Quickly and efficiently imaged both laptop and desktop systems with great attention to detail • Office 365 trouble shooting resolving complex issues on local client and cloud synchronization issues • Windows 10 trouble shooting expertly using all available resources available to… Show more • Mobile device support lead testing technician verifying compatibility with IOS and Android • Hardware support of both laptop and desktop maximizing uptime for corporate and field users • Quickly and efficiently imaged both laptop and desktop systems with great attention to detail • Office 365 trouble shooting resolving complex issues on local client and cloud synchronization issues • Windows 10 trouble shooting expertly using all available resources available to me to solve complex operating system issues • Lead member of conference room testing and trouble shooting team certifying 100 percent reliability to Micron executives • Maximized uptime for on-site and remote users avoiding costly downtime • Instrumental in testing verification documentation for new generation of Micron M2 hard drives Show less



J.R. Simplot Company

• Food and Beverage Manufacturing
• 700 & Above Employee

• IT Service Desk

  • Aug 2018 - Mar 2020

  -phone mobile hardware and software support quickly resolving issues maximizing uptime for corporate and field service staff • Mobile phone procurement with emphasis on ordering accuracy and quick turnaround time for corporate and field sales staff • Windows 10 troubleshooting in a large scale corporate and field service staff environment • AD and JDE account creation exceeding SLA turnaround times • Desktop and laptop PC hardware support • Enterprise ERP… Show more -phone mobile hardware and software support quickly resolving issues maximizing uptime for corporate and field service staff • Mobile phone procurement with emphasis on ordering accuracy and quick turnaround time for corporate and field sales staff • Windows 10 troubleshooting in a large scale corporate and field service staff environment • AD and JDE account creation exceeding SLA turnaround times • Desktop and laptop PC hardware support • Enterprise ERP software support quickly resolving issues maximizing uptime for corporate and sales end-users Show less -phone mobile hardware and software support quickly resolving issues maximizing uptime for corporate and field service staff • Mobile phone procurement with emphasis on ordering accuracy and quick turnaround time for corporate and field sales staff • Windows 10 troubleshooting in a large scale corporate and field service staff environment • AD and JDE account creation exceeding SLA turnaround times • Desktop and laptop PC hardware support • Enterprise ERP… Show more -phone mobile hardware and software support quickly resolving issues maximizing uptime for corporate and field service staff • Mobile phone procurement with emphasis on ordering accuracy and quick turnaround time for corporate and field sales staff • Windows 10 troubleshooting in a large scale corporate and field service staff environment • AD and JDE account creation exceeding SLA turnaround times • Desktop and laptop PC hardware support • Enterprise ERP software support quickly resolving issues maximizing uptime for corporate and sales end-users Show less



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• End User Support Specialist

  • Feb 2016 - Jul 2018

  In a team environment supported three lines of business maximizing up time and keeping downtime to a minimum for 1500 support agents Involved in several complex PC and supporting infrastructure moves consolidating PC and infrastructure resources resulting in substantial cost savings AD account administration from creation to termination in accordance with audit specifications Windows 7 and Windows 10 Professional troubleshooting and support Office 2010 and Office… Show more In a team environment supported three lines of business maximizing up time and keeping downtime to a minimum for 1500 support agents Involved in several complex PC and supporting infrastructure moves consolidating PC and infrastructure resources resulting in substantial cost savings AD account administration from creation to termination in accordance with audit specifications Windows 7 and Windows 10 Professional troubleshooting and support Office 2010 and Office 2016 troubleshooting and support Image creation and enterprise wide deployment experience Avigilon badge profile and report creation experience Communication room troubleshooting and patch panel routing experience Exchange mailbox creation and maintenance experience WAP troubleshooting, configuration, and installation Show less In a team environment supported three lines of business maximizing up time and keeping downtime to a minimum for 1500 support agents Involved in several complex PC and supporting infrastructure moves consolidating PC and infrastructure resources resulting in substantial cost savings AD account administration from creation to termination in accordance with audit specifications Windows 7 and Windows 10 Professional troubleshooting and support Office 2010 and Office… Show more In a team environment supported three lines of business maximizing up time and keeping downtime to a minimum for 1500 support agents Involved in several complex PC and supporting infrastructure moves consolidating PC and infrastructure resources resulting in substantial cost savings AD account administration from creation to termination in accordance with audit specifications Windows 7 and Windows 10 Professional troubleshooting and support Office 2010 and Office 2016 troubleshooting and support Image creation and enterprise wide deployment experience Avigilon badge profile and report creation experience Communication room troubleshooting and patch panel routing experience Exchange mailbox creation and maintenance experience WAP troubleshooting, configuration, and installation Show less



CenturyLink

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• DSL Support Specialist

  • Apr 2015 - Dec 2015

  Efficiently troubleshooted DSL modem connectivity issues in the Windows 7 environment for end-users and key corporate clients reducing in hold wait times resulting in increased customer satisfaction and brand loyalty. Efficiently troubleshooted DSL modem connectivity issues in the Windows 7 environment for end-users and key corporate clients reducing in hold wait times resulting in increased customer satisfaction and brand loyalty.



Maximus

• United States
• Government Administration
• 700 & Above Employee

• Customer Service Representative

  • Nov 2014 - Feb 2015

  Supported the Affordable Care Act responding to general inquires Responded quickly to consumer plan issues and made sure issues were followed through to resolution Supported the Affordable Care Act responding to general inquires Responded quickly to consumer plan issues and made sure issues were followed through to resolution



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Care Representative

  • Feb 2014 - Oct 2014

  Answered technical support questions on Apple phones and tablets Resolved complex billing inquiries Answered technical support questions on Apple phones and tablets Resolved complex billing inquiries



Yoh, A Day & Zimmermann Company

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Help Desk Analyst

  • Jun 2013 - Nov 2013

  AD account administration Remote connectivity issues troubleshooting Office2010 troubleshooting Windows7 troubleshooting PC Hardware troubleshooting AD account administration Remote connectivity issues troubleshooting Office2010 troubleshooting Windows7 troubleshooting PC Hardware troubleshooting



DSS Staffing

• Torrance, CA.

• PC Support Analyst

  • Sep 2011 - Feb 2013

  AD account administration VPN connectivity issues Troubleshooting RSA token access issues for Honda corporate end-users and field sales staff Troubleshooting Office 2010 issues for Honda corporate end-users and field sales staff AD account administration VPN connectivity issues Troubleshooting RSA token access issues for Honda corporate end-users and field sales staff Troubleshooting Office 2010 issues for Honda corporate end-users and field sales staff



Ticketmaster

• United States
• Entertainment Providers
• 700 & Above Employee

• Help Desk Analyst

  • Feb 2010 - Jun 2011

  AD account administration Cisco VOIP phone support VPN connectivity issues AD account administration Cisco VOIP phone support VPN connectivity issues