Experience

Booost Education

• United Kingdom
• Software Development
• 1 - 100 Employee

• Digital Marketing Coordinator

  • Oct 2022 - Present



Bulb

• United Kingdom
• Utilities
• 200 - 300 Employee

• Marketing & Social Media

  • Jun 2021 - Nov 2021

  Worked within social media side of marketing team. Liaised with wider team to ensure content met overall strategy. Managed team of nine supporting them in project delivery. Took on SEO, marketing analytics, and copywriting roles. - Presented relevant data and analysis to CEO and marketing teams daily - Experience in copywriting, including public statements regarding Bulb’s administration in November 2021- Produced content to be released on social media platforms with audiences of 10,000+- Worked with marketing team to cultivate social media brand identity - Created reports on key trends in customer behaviours Show less

• Outsourcing Manager

  • Nov 2020 - May 2021

  Remote manager of outsourced project in South Africa (SA), and responsible for the output of three teams there. Offered one to one coaching and support to management team in outsourced office, including performance reviews. Created a range of processes and functions to improve effectiveness and autonomy of wider SA project. - Helped drive KPI performance increases of over 30% within SA teams - Liaised with senior UK project leads to organise, schedule, and deliver training to over 100 outsourced workers- Identified knowledge gaps in SA workers through analysis of performance data within Google Sheets. This facilitated targeted training of weaker areas- Responded to approximately 5,000 help requests on Slack channel from outsourced workers- During weekend work acted as senior point of contact between SA and UK teams- SA team reduced a customer service email backlog from 50,000 to 10,000 whilst under my management Show less

• Marketing and Social Media

  • May 2020 - Nov 2020

  Worked within social media side of marketing team. Liaised with wider team to ensure content met overall strategy. Managed team of nine supporting them in project delivery. Took on SEO, marketing analytics, and copywriting roles. - Presented relevant data and analysis to CEO and marketing teams daily - Experience in copywriting, including public statements regarding Bulb’s administration in November 2021- Produced content to be released on social media platforms with audiences of 10,000+- Worked with marketing team to cultivate social media brand identity - Created reports on key trends in customer behaviours Show less

• Graduate energy specialist

  • Sep 2019 - May 2020

  Customer service role using internal and external resources to diagnose and fix customer accounts. Did this across email, livechat, and phone. Also acted as manager for customer service teams.- Frequently exceeded KPI targets within role by 20% and above- Experienced in Zendesk, Amazon Connect, Teleopti - Acted as manager for teams when their regular manager was unavailable- Teams were up to 13 and I would assist with scheduling, KPI performance, handling escalated cases, and communicating company/industry updates to them-Trained groups of up to 50 on new company practices Show less