Experience

R&R Solutions

• IT Services and IT Consulting
• 100 - 200 Employee

• Field Support Team Leader

  • Feb 2011 - Present

  Support major infrastructure deployments for major hardware vendors including IBM, NCR, NEC, AT&T, & Lexmark across multiple retail and business clients. Supervise the work of 7-20 team members, leading the delivery of basic and intermediate technical support for field technicians and contractors. Direct hardware upgrades, server migrations, and network implementations in a clear, courteous and straightforward manner. Collaborate with the multiple vendor support teams to achieve complex project delivery timelines. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Associate

  • Mar 2008 - Feb 2011

  Developed positive customer relationships through friendly greetings and excellent service. Determined customer needs by asking relevant questions and listening actively to the responses. Helped customers with questions, problems and complaints in person and via telephone. Trained and served as a peer coach for new associates. Developed positive customer relationships through friendly greetings and excellent service. Determined customer needs by asking relevant questions and listening actively to the responses. Helped customers with questions, problems and complaints in person and via telephone. Trained and served as a peer coach for new associates.



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Customer Service Engineer

  • Aug 2007 - Sep 2008

  Provided base level IT support to non-technical personnel within the business. Resolved problems with malfunctioning products and services. Identified and solved technical issues with a variety of diagnostic tools. Conducted research to address customer concerns. Followed up with clients to ensure optimal customer satisfaction. Answered 120 incoming calls daily from residential and small business customers. Remained up-to-date on the latest technologies and solutions applicable to company products. Show less