Experience

Cave Shepherd & Co. Limited

• Barbados
• Consumer Services
• 1 - 100 Employee

• Business Support Manager - Card Services

  • Feb 2019 - Present

  Technical and Project lead enhancing existing, and introducing new products and services to the Cave Shepherd Visa Card portfolio. Support strategy implementation, operational efficiency initiatives and business continuity planning. Managed Business Support team to ensure effective management and support of business objectives. Major projects - Introduced self service Data Mart to improve accuracy and availability of information needed for decision makers - Lead the conversion to Dual Interface (Contactless) cards - Managed the upgrade of CS mobile app to include in-app advertising, Mobile Partner payments, enhanced CX for sending and receiving peer to peer funds, in-app card block, integration with MIST EZ Pay+ platform, SurePay integration. - Managed launch of dedicated CS Mobile Partner app for dedicated use by medium sized partners - Project led the IT and physical move of our offices to new location. This included establishment of new building access control, new network with failover, new network links to various vendors, physical server migration, and 30+ users split across 3 physical spaces. - Project led migration to Microsoft Cloud environment including moving users to Office365, moving physical file server to Microsoft SharePoint, moving physical database servers to Microsoft Azure, facilitating training for staff. - Designed and developed new partially automated credit application process using Microsoft Power Platform vastly reducing time to completion by automatically scoring, risking applications as well as managing status communication to customers. - Designed various automations using Microsoft Power Automate to handle repetitive tasks and free up human resources Show less



Pulse Business Consultancy

• Caribbean Nations

• Owner & Consultant

  • Feb 2014 - Present

  Pulse was born out of a need for Small and Medium Enterprises to benefit from industry standard professional work at a cost they can afford. Pulse allows you, the skilled service provider to focus on your core competencies, while we provide the operational support needed. Pulse is a multi-dimensional consulting partner which provides Information Technology, Marketing, Statistical, Operations, Financial services. Our team has worked in Financial Services, Personal and Corporate Credit, Marketing (Product Development, Pricing, Distribution, Promotion), Retail, Supply Chain Management, Telecoms, Event Planning, Petroleum and more. Let us work with you. www.pulsebc.com Show less



Ozone Wireless Inc.

• Barbados
• Telecommunications
• 1 - 100 Employee

• Head Of Business Intelligence

  • Nov 2017 - May 2018

• Business Intelligence & Pricing Analyst

  • Jun 2017 - Nov 2017



Digicel Group

• Jamaica
• Telecommunications
• 700 & Above Employee

• Senior Business Analyst - Commercial

  • Oct 2015 - Aug 2016

  -Business Case Development -SLT Reporting -Data Mining and Analysis -Vendor Management -Business Objects -Financial Reporting -Commercial Analysis -Training and mentorship -Business Case Development -SLT Reporting -Data Mining and Analysis -Vendor Management -Business Objects -Financial Reporting -Commercial Analysis -Training and mentorship



CIBC FirstCaribbean International Bank

• Barbados
• Banking
• 700 & Above Employee

• Senior Business & Management Information Analyst - Strategic Business Solutions

  • May 2012 - Mar 2014

  -Business Requirements Gathering-Business Case Development-Capital Budgeting-Business Process Management-Vendor Management-Procurement-Project Management-Team mentorship-Stakeholder Management-Performance Management-Team Leadership-Project Analysis& Reporting-SLT & ELT Reporting-Training and DevelopmentMajor Projects Lead- Feasibility analysis and implementation of front end cheque scanning solution for 100+ branches in 15 territories Show less

• Customer Insights & Data Analyst - Marketing

  • 2010 - May 2012

  -SLT & ELT Reporting-Product Analysis & Performance Monitoring-Product Development-Market Research-Campaign Management-Data Mining And Analysis-Segmentation-Customer Contact Management-SME - Datamentors PinpointMajor Project s Lead - Installation of Customer & Campaign Management Platform on Data Warehouse for 17 territories-Automation of SLT Reporting pack

• Management Information Analyst - Cards Operations

  • 2005 - 2010

  -SLT & ELT Reporting-Automation of General Ledger Reconciliation-Automation of Card Issuer Reconciliation-Automation of General Ledger Posting Process-SME - Cards Management Platform-Data Mining and Analysis-SME - Data Migration to TSYS TS2 Platform-Lead Liaison to External Audit-Creation of Front End Interface to General LedgerMajor Projects Lead:-Migration of customer statement production from Florida USA to Barbados, including renegotiated courier services for 17 territories-Consolidation of Visa Classic, BA co-brand, WICB co-brand, FCIB rewards and Visa Platinum rewards statements to a single page production process for 17 territories-Merchant Acquiring statement production and distribution application Show less



FirstCaribbean International Bank

• Barbados
• Banking
• 400 - 500 Employee

• Reconciliations Officer - Operations [Contractor]

  • 2005 - 2005



Connect Internet Cafe

• Bridgetown, Barbados

• Manager

  • 1999 - 2002

  General management of day to day operations Utilities management Vendor and Supplies Management Training and mentorship of junior employees Payroll Management Customer Service Technical Support and Maintenance General management of day to day operations Utilities management Vendor and Supplies Management Training and mentorship of junior employees Payroll Management Customer Service Technical Support and Maintenance