Product Business Analyst

• Apr 2018 - Present

Responsible for researching new product initiatives and developing business requirements for submission to development operations for systems upgrades and builds. Development of test plans for review of ratabase pricing changes. Initiate intra department communication regarding new products, system upgrades, compliance review, and rating changes for Elephant Auto Insurance. Drive company initiatives from inception to completion. Manage project load for seamless implementation through both… Show more Responsible for researching new product initiatives and developing business requirements for submission to development operations for systems upgrades and builds. Development of test plans for review of ratabase pricing changes. Initiate intra department communication regarding new products, system upgrades, compliance review, and rating changes for Elephant Auto Insurance. Drive company initiatives from inception to completion. Manage project load for seamless implementation through both Core and Web Sprints.

Claims Adjuster

• Jan 2017 - Apr 2018

• Responsible for planning, scheduling, interviewing, and investigation during the handling of insurance claims filed by both claimants and policyholders. o Handle property claims involving damage to buildings and structures, or liability claims involving claimant injuries. o Verify coverage, examine photos, negotiate claim settlements, and issue payouts. o Work with staff appraisers and network facilities on timely estimate and supplement cycle time. o Conduct outbound calls to… Show more • Responsible for planning, scheduling, interviewing, and investigation during the handling of insurance claims filed by both claimants and policyholders. o Handle property claims involving damage to buildings and structures, or liability claims involving claimant injuries. o Verify coverage, examine photos, negotiate claim settlements, and issue payouts. o Work with staff appraisers and network facilities on timely estimate and supplement cycle time. o Conduct outbound calls to negotiate early settlement offers with claimants.

Sales Supervisor

• Mar 2012 - Jan 2017

Sales Supervisor

• Mar 2002 - Mar 2012

GEICO February 2005-March 2012 • Managed sales/service/retention units within the Region 1 headquarters. o Responsible for call center team management for best practices and company profit. o Audit employee performance to ensure A-level service delivered to customers. o Responsible for organization of yearly chairman’s club celebration. o Responsible for high level review of sales team metrics with Region 1 officers o Yearly participation in GEICO business plan… Show more GEICO February 2005-March 2012 • Managed sales/service/retention units within the Region 1 headquarters. o Responsible for call center team management for best practices and company profit. o Audit employee performance to ensure A-level service delivered to customers. o Responsible for organization of yearly chairman’s club celebration. o Responsible for high level review of sales team metrics with Region 1 officers o Yearly participation in GEICO business plan development. GEICO April 2002-February 2005 • Insurance sales via inbound/outbound/internet customer acquisition efforts. o Provide assistance with customer questions or concerns while using best sales practices to obtain business. o Use of front line underwriting techniques for customer company placement. o Educated customers on adequate liability coverage according to risk profile. o Enrolled new individuals with GEICO auto coverage while upselling benefits to include homeowners and umbrella products. Show less GEICO February 2005-March 2012 • Managed sales/service/retention units within the Region 1 headquarters. o Responsible for call center team management for best practices and company profit. o Audit employee performance to ensure A-level service delivered to customers. o Responsible for organization of yearly chairman’s club celebration. o Responsible for high level review of sales team metrics with Region 1 officers o Yearly participation in GEICO business plan… Show more GEICO February 2005-March 2012 • Managed sales/service/retention units within the Region 1 headquarters. o Responsible for call center team management for best practices and company profit. o Audit employee performance to ensure A-level service delivered to customers. o Responsible for organization of yearly chairman’s club celebration. o Responsible for high level review of sales team metrics with Region 1 officers o Yearly participation in GEICO business plan development. GEICO April 2002-February 2005 • Insurance sales via inbound/outbound/internet customer acquisition efforts. o Provide assistance with customer questions or concerns while using best sales practices to obtain business. o Use of front line underwriting techniques for customer company placement. o Educated customers on adequate liability coverage according to risk profile. o Enrolled new individuals with GEICO auto coverage while upselling benefits to include homeowners and umbrella products. Show less

Insurance Agent

• Jan 2000 - Apr 2002

• Insurance application review, service and schedule adjustments working in conjunction with licensed brokers. o Assisted brokers in application review and initial phone underwriting in accordance w/ state rules and regulations for or calls o Processed customer schedules for valuable item coverage. o Communicated proactively answering questions, soliciting feedback and handling non-standard inquiries from insurance brokers. • Insurance application review, service and schedule adjustments working in conjunction with licensed brokers. o Assisted brokers in application review and initial phone underwriting in accordance w/ state rules and regulations for or calls o Processed customer schedules for valuable item coverage. o Communicated proactively answering questions, soliciting feedback and handling non-standard inquiries from insurance brokers.

Executive Inquiry Specialist

• Jun 1996 - Jan 2000

• Provider service phone agent, employee benefits phone agent, and executive inquiry specialist. o Assisted service providers in billing inquiries o QC of billing submissions to ensure correct procedure and diagnosis codes. o Ensured employee confidentiality while providing internal benefit education. o Handled 4 channel executive inquiry claim disputes. • Provider service phone agent, employee benefits phone agent, and executive inquiry specialist. o Assisted service providers in billing inquiries o QC of billing submissions to ensure correct procedure and diagnosis codes. o Ensured employee confidentiality while providing internal benefit education. o Handled 4 channel executive inquiry claim disputes.

Communications Specialist

• Jun 1988 - Mar 1991

US Army communications specialist. Responsible for maintenance of communication equipment. Field duties of communications set up, maintenance, monitoring, use, and destruction of all top secret crypto information. Re-trans set up for extended communication capabilities in challenging terrain during field problems. All duties in association with US military service. Honorable Discharge and 2 Army Achievement Medals US Army communications specialist. Responsible for maintenance of communication equipment. Field duties of communications set up, maintenance, monitoring, use, and destruction of all top secret crypto information. Re-trans set up for extended communication capabilities in challenging terrain during field problems. All duties in association with US military service. Honorable Discharge and 2 Army Achievement Medals