Chief Financial Officer

• Apr 2017 - Present

Managing Director

• 2013 - 2017

Responsible for organization strategy and operational performance of company acquired financial assets. • Work with external partners to implement production management rigor, leverage business intelligence, and execute on strategic initiatives to maximize asset performance. • Oversee efforts to develop processes, procedures, and controls for cash and inventory management, client implementation, operational strategies. • Identify new partners, negotiate contracts, and implement as needed. • Infuse production methodologies, inventory queueing, and performance management into servicing organizations. • Develop, deliver, and manage to key performance indicators (leading and lagging) that provide objective and measureable performance results. • Identify, implement, and leverage software applications to enhance processes and data availability. • Perform due diligence, compliance, and operational reviews on partners and prospects. Show less

Vice President of Operations

• 2007 - 2013

Responsible for strategic direction and execution of industry verticals. Executive responsibility for financial and operational performance of six operational sites, 750 associates and ~ $55 million in annual revenues from multiple service lines and national clients. • Managed cross functional, matrix team, in supporting national clients through in depth business reviews, RFP process, prospect qualification, and client relationship building. • Achieved a 143% increase in revenue, coupled with 158% increase of employee production, resulting in a 144% increase in gross margin. • Expanded into three new locations totaling 600 associates each requiring management team selection, site build out, equipment needs and recruiting efforts all delivered within 60 days. • Identified, developed and executed employee career development plans to enhance engagement, value and success. • Drove a culture of success and employee engagement reducing turnover by 30%. • Transformed operational management team through expectation setting, team alignment, training, and employee development. • Product and service development to improve profitability and market leadership of organization. Show less

Vice President, Operational Strategy

• 2002 - 2007

Created industry leading analytics and process optimization group that was focused on delivering value to the organization through predictive model utilization, deployment of Six Sigma methodologies, project management and process optimization.• Conception through execution that delivered material EBITDA contributions of more than $6.5 million (4% improvement) over two years via top line revenue growth and efficiency gains through: -- Performance based management initiatives that drove production mentality into business units, resulting in a $4 million bottom line impact. -- Operational strategy changes increasing competitive performance and resulting in a total bottom line impact of $2.5 million.• Identification and acquisition of simulation and process optimization tools (i.e., OptQuest, Simul8, Crystal Ball) that allowed process optimization and changes to be modeled and estimated.• Implemented production methodologies and metrics to deliver organizational value.• Identified human capital needs to continually evolve organization. Recruited and developed analysts with diverse backgrounds from applied mathematics to industrial engineers.• Introduced operational scorecards to proactively identify trends in inventory, production and outputs.• Championed early warning detection system for identification of inventory quality drift. Show less

Director, Customer Care

• 2000 - 2002

Directed divisional operational support unit responsible for budgeting and financial analysis, vendor management, back office support/processes and quality assurance.• Provided direction and oversight of vendor management personnel and processes including RFPs, vendor selection, contract negotiation, and vendor maintenance. For respective vendors, annual spend accounted for 7% of total company revenue. • Led financial budgeting process for the division with analyst oversight. • Directed implementation of new clients and business including business understanding, contract review, process flow & procedures. • Oversight of quality assurance to ensure compliance to client and corporate performance standards were met. Show less