Experience

Cirdan Ltd

• Customer Success Manager

  • Mar 2021 - Present

• Principal Application Support

  • Jul 2020 - Mar 2021



Philips

• Customer Support Specialist

  • Jul 2017 - Jul 2020

  In this role, I am responsible for;* Troubleshooting / supporting our global customer base within the Pharmaceutical and Research sectors* Product Installation / Updates* Supporting our Sales Team through technical queries pre & post sale * Maintaining Product Demonstration sites* Working closely with the Development & Product Team through a Service Innovation Role to ensure new releases are deploy-able * Providing Internal Product Overview training to new employees*… In this role, I am responsible for;* Troubleshooting / supporting our global customer base within the Pharmaceutical and Research sectors* Product Installation / Updates* Supporting our Sales Team through technical queries pre & post sale * Maintaining Product Demonstration sites* Working closely with the Development & Product Team through a Service Innovation Role to ensure new releases are deploy-able * Providing Internal Product Overview training to new employees* Account and Install Base Management Show more Show less



Philips (formerly PathXL Limited)

• Associate QA/Test Analyst

  • Jun 2015 - Sep 2016

  Industrial placement in the software testing/support sectors.This role involved planning, writing and executing functional and automated test scenarios/scripts, as well as interacting with customers through general support queries.



Deloitte Digital

• Business Analyst Summer Intern

  • Aug 2014 - Sep 2014

  This involved front end testing, logging defects, creating test cases and writing acceptance criteria in the form of user stories. I also attended client meetings, spoke with developers to clarify defects and analysed issues the client had with the system, which were then documented and reviewed by the development team, before retesting.I learnt how to work with a client, define and test requirements, and work with developers to ensure the requirements were delivered. I joined as a BA near… This involved front end testing, logging defects, creating test cases and writing acceptance criteria in the form of user stories. I also attended client meetings, spoke with developers to clarify defects and analysed issues the client had with the system, which were then documented and reviewed by the development team, before retesting.I learnt how to work with a client, define and test requirements, and work with developers to ensure the requirements were delivered. I joined as a BA near the end of the project so was involved in the end of the development cycle, but I wrote user stories for Acceptance Criteria for the next iteration in the cycle. Show more Show less



Infosys

• Web Application Developer Summer Intern

  • Jun 2014 - Aug 2014

  This global internship saw me act as a Web Application Developer for 10 weeks. I was assigned a project to implement a solution whereby employees could search for colleagues to help connect cross campus.This opportunity challenged me personally and professionally; the biggest challenge was that requirements were not documented, so prone to change mid-development.