Registrar

• Aug 2022 - Present

Auxillium

• Oct 2021 - Aug 2022

Program Director & Health Educator

• Jan 2016 - Nov 2020

Partnered with private sector organizations in implementing evidence-based strategic processes and programs to address systemic health issues and cultivate a culture of health. Facilitated & designed strategic programs throughout the community for health promotion and civic engagement. Analyzed trends to identify risk and opportunities. Budget analysis & management. Guest speaker at community support groups to teach healthy principles and to empower residents to make significant improvements through accountability, resources, and education. Developed program curriculum and implementation strategies based on formative research and social determinants of health. Cultivated lasting partnerships and relationships with key leaders in the community to promote preventive health and wellness and to encourage a culture of health. Show less

Director of Wellness Operations

• Nov 2017 - Jan 2020

• Daily organizational/operational management & patient flow.• Leadership engagement & decision-making in delivery of high-quality patient care.• Medical billing/coding and collections/invoice management utilizing QuickBooks software.• Medical inventory management and ordering process.• Managed business partnerships & community engagement.• Spearheaded the Wellness program in curriculum & program development, implementation, and evaluation.• Created & executed the communication strategy for health promotion & marketing strategies through social media administration and communication, graphic design, journalism, public relations, community workshops, and outreach participation.• Developed and facilitated health and nutrition education programs, discussions, & focus groups.• Improved policies and procedures with quality improvement strategies to achieve measurable improvements, efficiency, customer satisfaction, and compliance. Show less

Wellness Educator & Holistic Health Coach

• Nov 2017 - Jan 2020

Designed curriculum material and instructional supplies.Educated the public on preventative health at community and faith-based organizations via public speaking and presentation.Engaged in Instructional teaching, mentoring, and coaching utilizing motivational interviewing and behavior modification best practices in group and individual sessions.Identified and analyzed current health data information to create relevant programs and initiatives to improve the health of our target audience.Optimized delivery of care through client feedback, customer satisfaction metrics and strategic planning. Show less

New Accounts Representative & Customer Service Representative

• Jun 2011 - Apr 2014

Handled and processed high-value funds, international & domestic wire transfers, and account management. Set-up new accounts - CD's, Money Market Accounts, IRAs, and standard checking and savings accounts. Responsible for opening/closing the bank. Handled and processed high-value funds, international & domestic wire transfers, and account management. Set-up new accounts - CD's, Money Market Accounts, IRAs, and standard checking and savings accounts. Responsible for opening/closing the bank.

Sr. Operations Project Analyst

• Jun 2010 - Mar 2011

Partnered extensively with Operations Account Managers in identification, research, and analysis of quality issues and made strategic decisions regarding performance and stakeholder needs.Responsible for operational relationship of key stakeholders and loan production management.Improved operational performance for top Correspondent Lending clients based on key indicators such as turn times, pipeline performance, compliance, and product delivery with complete and accurate documentation.Collaborated with cross-functional departmental executive management to assess & mitigate risk through project management and tracking.Responsible for the day-to-day analysis, research and resolution of complex problems.Administered defined procedures, analysis and report generation, and exception processing.Coordinated the implementation of products/services and operational solutions.Resolved complex problems based primarily on knowledge of the business, as well as general project guidelines or procedures. Show less

Assistant Team Manager; Purchasing

• Jun 2009 - Jun 2010

Managed 40+ associates in a complex, fast-paced environmentSpecialized in training/mentoring; 75% of existing staff in purchasing are temporary associates which required constant training and reinforcing of policies and procedures. Managed departmental work flow & turn-times and monitored all projects & pipelines in the department.Conducted high level data analytics, snapshot analysis, and project tracking reports for senior management.Created and implemented innovative ways to increase productivity by significantly improving speed, efficiency and the customer/clients experience. Monitored Efficiency. Completed daily audits and reviewed deficiency reports to identify areas of development and coached associates in manufacturing quality. Developed creative ways to influence/improve associate satisfaction based on the key topics of the associate survey.Effective in upholding and maintaining integrity and team morale by instituting the core values of the company through modeling and mentoring. Show less

Negotiated Bulk Trade Suspense Specialist

• Oct 2006 - Jun 2009

Tracked and reviewed negotiated trade loans, managed suspension pipeline with 200+ loans, and provided support to the compliance department as a Compliance Specialist.

Purchasing Coordinator

• Oct 2005 - Oct 2006

Restaurant Manager and Banquet Hall Coordinating Manager

• May 2004 - May 2005

Interviewed, hired, trained, supervised, promoted and released staff. Assisted in the management of all accounts payable and receivable, and handled payroll. Advertised and marketed the restaurant and its services within the local communities. Organized the stock, purchased all items including food, beverages, equipment and supplies. Organized and hosted dinner plays, menus, floor plan lay-out, table settings, and theme Ensured staff had an awareness of health and safety precautions. Show less