Cuong C.
Sr. Ecommerce Specialist at AKKON- Claim this Profile
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Bio
Credentials
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Become a Digital Marketing Specialist
LinkedInMar, 2023- Nov, 2024 -
Master Digital Marketing
LinkedInMar, 2023- Nov, 2024
Experience
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AKKON
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Automotive
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1 - 100 Employee
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Sr. Ecommerce Specialist
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Feb 2022 - Present
• Responsible for managing the back-end platform operations of multiple E-Commerce channels, including checking sales data, running advertising campaigns, and maintaining the market funnel across multiple paid social media channels. • Proactively identified potential products, customer service issues, account health issues, and marketplace issues and resolved them accordingly within Seller Central and other marketplace selling platforms. • Build and utilize advanced campaign reporting to derive actionable insights and learnings to apply across accounts. • Participating in the development and implementation of marketing campaigns & eCommerce strategies. • Understand the business needs and how it ties into e-commerce to assist with product feasibility, design, and layout based on business, product, company strategy, market conditions, and other aspects. • Work closely with demand planning and warehousing teams to ensure smooth order fulfillment. • Provide analysis and reporting on metrics such as weekly/monthly sales by category, new product sell-through, and offer discount code performance • Manage product innovation through cross-functional teams focusing on new products and services. Show less
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IHG Hotels & Resorts
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United Kingdom
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Hospitality
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700 & Above Employee
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Assistant Manager
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Jun 2022 - Present
• Welcome guests in a friendly, prompt and professional manner recognizing IHG One Rewards Members and also returning guests • Transmit end of day reports, financials, and settlements of credit card. • Rollover for end of day, extracting GM reports and emailing. • Scanning and filing of audit reports. • Up-sell rooms where possible to maximize hotel revenue • Take action to solve guest problems/complaints using appropriate service recovery guidelines • Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service Show less
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Winjet automotice Inc
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City of Industry, California, United States
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Ecommerce Specialist
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Jul 2019 - Feb 2022
•I was responsible for managing product listings and optimizing the customer experience on Amazon, Shopify, and Walmart. •Uploading and setting up new items on Amazon, Shopify, and Walmart, ensuring the accuracy of information such as descriptions, pictures, sizes, and prices. • Analyzing customers' interface with the eCommerce platform, monitoring activity tracking, and making data-driven recommendations to improve the user experience. • Managing the ShipStation account to create daily invoice orders and transfer them to the warehouse team to fulfill, ensuring timely delivery to customers. • Creating and restoring all listing descriptions on the eCommerce platform to ensure customer ease of navigation and engagement with the product. • Demonstrating a strong understanding of seller policies on major eCommerce channels and ensuring compliance in all activities. • Providing excellent customer service by answering phone calls and replying to customers' emails, as well as processing replacement orders for damaged packages. • Conducting inventory weekly to ensure adequate stock levels for the next shipment, resulting in a 10% reduction in out-of-stock items. • Collaborating with the marketing team to create and execute new campaigns each month, resulting in a 20% increase in website traffic and sales. Show less
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Haidilao
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Restaurants
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200 - 300 Employee
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Team Lead
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Oct 2018 - Sep 2019
• Led a group of four servers to oversee one section of the restaurant and provide assistance for each server if they need guidance. • Responsible for handling customers feedback and resolving customers complaints in timely manner, ensure the customers are satisfied with the restaurant services. • Assisted the general manager for coordinated and preparing for special events and occasions. • Led a group of four servers to oversee one section of the restaurant and provide assistance for each server if they need guidance. • Responsible for handling customers feedback and resolving customers complaints in timely manner, ensure the customers are satisfied with the restaurant services. • Assisted the general manager for coordinated and preparing for special events and occasions.
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Pacific Bank
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Panama
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Banking
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1 - 100 Employee
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Bank Teller
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Mar 2018 - Feb 2019
•Serves customers by completing account transactions. •Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits. •Sells cashier’s checks, traveler’s checks, and series e bonds. •Answers questions in person or on telephone and refers customers to other bank services as necessary. •Records transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports. Show less
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Pro Nail Spa
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Houston, Texas, United States
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Assistant Manager
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Feb 2017 - Sep 2018
• Promoted and endorsed the Spa to bring new business • Monitored multiple databases to keep track of all inventory. • Delivered an exceptional level of service to customers • Payroll • Promoted and endorsed the Spa to bring new business • Monitored multiple databases to keep track of all inventory. • Delivered an exceptional level of service to customers • Payroll
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Education
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Pasadena City College
Community
