Cullen Smith

Industry Analyst at Center for Automotive Research
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Location
Detroit, Michigan, United States, US

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5.0

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Bronwyn Clarke

Cullen demonstrated exceptional responsiveness and attention to detail when he managed multiple UX research projects in the fall of 2020. As a UX graduate student at the University of Michigan, Cullen collaborated with a team of two other graduate students to conduct several impactful UX research studies for our team, including user interviews, an exploratory survey, a heuristic evaluation, and usability testing. As the team's lead, Cullen was effective at managing these different research projects amid short deadlines. He was great to work with, always communicative, positive, and solution-oriented. The UX research he and his team produced ultimately pinpointed multiple known and unknown pain points for our users. I used the data to advocate internally with our engineering team for changes to the site to improve its accessibility and value-add for members. Nearly 8 months later, I am still sending the research reports his team produced to new hires (such as the Director of UX and the Product Manager). I would highly recommend Cullen for his collaborative approach and ability to deliver impactful UX research projects.

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Experience

    • United States
    • Motor Vehicle Manufacturing
    • 1 - 100 Employee
    • Industry Analyst
      • Jun 2023 - Present
    • United States
    • Non-profit Organization Management
    • 200 - 300 Employee
    • Research Specialist
      • Oct 2021 - Jun 2023

      Utilized Adobe Suite to create, curate, and publish a recurring internal report on incentive agreements at multiple geographic levels for senior leadership. Collected and analyzed socioeconomic data (i.e. BLS & LMI databases) to publish labor shed analyses and economic forecasts for proposed business development projects and external partners. Utilized Adobe Suite to create, curate, and publish a recurring internal report on incentive agreements at multiple geographic levels for senior leadership. Collected and analyzed socioeconomic data (i.e. BLS & LMI databases) to publish labor shed analyses and economic forecasts for proposed business development projects and external partners.

    • United States
    • Retail Apparel and Fashion
    • 700 & Above Employee
    • Brand Heritage/Digital Asset Management Intern
      • May 2021 - Aug 2021

      Connected and updated metadata resources within the digital asset management system Strategized the transfer of the archive into a new location Managed reports on the selection of a new CMS system and transcription services Connected and updated metadata resources within the digital asset management system Strategized the transfer of the archive into a new location Managed reports on the selection of a new CMS system and transcription services

    • United States
    • Higher Education
    • 700 & Above Employee
    • Graduate Student Instructor
      • Jan 2021 - May 2021

      Taught around 40 graduate students in SI 622: Needs Assessment & Usability Evaluation, a class dedicated to understanding user research techniques in client-based contexts Taught around 40 graduate students in SI 622: Needs Assessment & Usability Evaluation, a class dedicated to understanding user research techniques in client-based contexts

    • Project Management Consultant
      • May 2020 - Oct 2020

      Managed a portfolio of clients and their corresponding research projects for potential selection into the School of Information’s client-based courses.

    • Archival Assistant
      • Aug 2019 - May 2020

      Utilized integrated library systems to assist patrons.Tested and repaired gaming equipment and software for use.Maintained special collections circulation and use standards.

    • United States
    • Higher Education
    • 200 - 300 Employee
    • Citizen Interaction Design Summer Fellow
      • May 2020 - Aug 2020
    • United States
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Research & Communications Specialist
      • Jan 2019 - Aug 2019

      Completed statistical research on nationwide hospital market dynamics. Coordinated a hospital safety mass communications campaign. Collaborated on a grant for a new statewide maternity care initiative. Completed statistical research on nationwide hospital market dynamics. Coordinated a hospital safety mass communications campaign. Collaborated on a grant for a new statewide maternity care initiative.

    • United States
    • Financial Services
    • 700 & Above Employee
    • Business Development Data Analytics Intern
      • Jun 2018 - Dec 2018

      Pulled, analyzed, and published reports from internal databases.Assisted in Schwab compliance audits that potentially saved the company tens of thousands of dollars.Trained in Excel, PowerBI, Salesforce as modes of data visualization.Worked with other interns to create community service opportunities.

    • Business Development Partner Services Intern
      • Feb 2018 - Jun 2018

      Applied promotional materials onto loans.Reached out to Schwab clients throughout the loan process. Assisted in Schwab compliance audits that potentially saved the company tens of thousands of dollars.Trained in relocation authorizations and related processes.

    • United States
    • Libraries
    • Research/Archival Assistant
      • Sep 2015 - May 2017

      Helped emeritus professors continue archival research, proofread manuscripts, and write bibliographies Worked with Dr. Henk Aay on digitally mapping American Christian day schools over time through the use of text-recognition software Continued additional paid research with three local Vietnam veterans as an internship in my final semester (January-May 2017) Helped emeritus professors continue archival research, proofread manuscripts, and write bibliographies Worked with Dr. Henk Aay on digitally mapping American Christian day schools over time through the use of text-recognition software Continued additional paid research with three local Vietnam veterans as an internship in my final semester (January-May 2017)

    • United States
    • Higher Education
    • 700 & Above Employee
    • Writing Assistant
      • Sep 2014 - May 2017

      Worked with a variety of clients (including professors, international students, and students with disabilities) to develop and encourage their writing processes.Trained as a desk assistant. Was responsible for the logistics of the center during my shifts.

    • Mellon Scholars Research Fellow
      • Aug 2014 - May 2017

      Worked as a researcher with funding from the Andrew W. Mellon Foundation. Presented at six national and local conferences.Summer 2015 (June-August): Completed full-time research grant recording a documentary on the service of a local Vietnam veteran and member of the US Special Forces. Presented at NCUR 2016 in Asheville, NC. Introduced author/veteran Tim O’Brien for Holland’s Big Read 2015.Summer 2016 (May-August): Completed a full-time research grant in Boston, MA on Bicentennial celebrations. Was also responsible for maintaining a GLCA-sponsored website alongside the grant. Presented at NCUR 2017 in Memphis, TN & UNRH 2017 in Lexington, VA. Show less

    • Tutor
      • Mar 2015 - May 2016

      Matched with students who required academic assistance in history and political science courses.Worked with students twice weekly to develop and adhere to a comprehensive semester plan.

    • Anchor Staff/Guest Writer
      • Oct 2014 - May 2015

      Was a staff writer for our college’s student-led newspaper, later a guest writer. Covered collegiate sports and world affairs in the bi-weekly newspaper.

    • Social Media/Website Coordinator
      • May 2016 - Aug 2016

      Worked as a social media/web coordinator for the Boston Summer Seminar, a four-week long program funded by the Great Lakes College Association. Maintained a Wordpress website that featured the research of students throughout the duration of the program while completing my own Mellon Foundation grant. Worked as a social media/web coordinator for the Boston Summer Seminar, a four-week long program funded by the Great Lakes College Association. Maintained a Wordpress website that featured the research of students throughout the duration of the program while completing my own Mellon Foundation grant.

    • United States
    • Wellness and Fitness Services
    • 1 - 100 Employee
    • Lifeguard
      • Jan 2012 - Jun 2016

      Certified as a lifeguard trained in AED/CPR/First Aid procedures Maintained a fun and safe pool environment for a variety of clients Certified as a lifeguard trained in AED/CPR/First Aid procedures Maintained a fun and safe pool environment for a variety of clients

    • Web Content Associate
      • Oct 2014 - Apr 2015

      Strategized content for the digitization of local archival material into an accessible web page, known as Digital Holland. Expanded the webpage to include interactive map, galleries, and more than 160 pages on local topics. Presented as part of a group at the 2015 National Conference of Undergraduate Research (NCUR) in Spokane, WA. Strategized content for the digitization of local archival material into an accessible web page, known as Digital Holland. Expanded the webpage to include interactive map, galleries, and more than 160 pages on local topics. Presented as part of a group at the 2015 National Conference of Undergraduate Research (NCUR) in Spokane, WA.

Education

  • University of Michigan
    Master of Science - MS, Information Science/Studies
    2019 - 2021
  • Hope College
    Bachelor of Arts (B.A.), History, English Literature
    2013 - 2017
  • Detroit Catholic Central High School
    High School Diploma
    2011 - 2013
  • University of Detroit Jesuit High School and Academy
    High School Diploma
    2009 - 2011

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