Chi Nguyễn
Chief Operating Officer at Mobi- Claim this Profile
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Vietnamese -
Topline Score
Bio
Brad Coates
Chi is an integral part of the Tucow’s operational team, she is among the most reliant in the organization and has responsibilities extending to several employees across three distinct brands. Her responsibilities are far reaching and challenging, yet, she faces them head on and always finds a solution, a true professional. Chi is exceptionally prudent in her decision making and is among the most organized and effective people I’ve ever worked with. She utilizes her team efficiently and leads by example. Chi provides great guidance and motivation to those around her, which is evident in the great work her team does on a daily basis.
Jamie Costello
Chi is one of the hardest working, most adaptable and ultimately most effective people I've had the pleasure of working with. A master of project management, Chi can take almost any task and instantly elevate the quality of it. She specializes in taking the complex unique needs of different departments and somehow turning them into simple cohesive processes for the whole company. A natural born leader, she usually retains the calmest head even in the highest pressure situations and always keeps both her cool and her focus on the task at hand. She doesn't just set a high standard with her example but she also brings out the best in her team and I consider myself very fortunate to have worked under her at Tucows
Brad Coates
Chi is an integral part of the Tucow’s operational team, she is among the most reliant in the organization and has responsibilities extending to several employees across three distinct brands. Her responsibilities are far reaching and challenging, yet, she faces them head on and always finds a solution, a true professional. Chi is exceptionally prudent in her decision making and is among the most organized and effective people I’ve ever worked with. She utilizes her team efficiently and leads by example. Chi provides great guidance and motivation to those around her, which is evident in the great work her team does on a daily basis.
Jamie Costello
Chi is one of the hardest working, most adaptable and ultimately most effective people I've had the pleasure of working with. A master of project management, Chi can take almost any task and instantly elevate the quality of it. She specializes in taking the complex unique needs of different departments and somehow turning them into simple cohesive processes for the whole company. A natural born leader, she usually retains the calmest head even in the highest pressure situations and always keeps both her cool and her focus on the task at hand. She doesn't just set a high standard with her example but she also brings out the best in her team and I consider myself very fortunate to have worked under her at Tucows
Brad Coates
Chi is an integral part of the Tucow’s operational team, she is among the most reliant in the organization and has responsibilities extending to several employees across three distinct brands. Her responsibilities are far reaching and challenging, yet, she faces them head on and always finds a solution, a true professional. Chi is exceptionally prudent in her decision making and is among the most organized and effective people I’ve ever worked with. She utilizes her team efficiently and leads by example. Chi provides great guidance and motivation to those around her, which is evident in the great work her team does on a daily basis.
Jamie Costello
Chi is one of the hardest working, most adaptable and ultimately most effective people I've had the pleasure of working with. A master of project management, Chi can take almost any task and instantly elevate the quality of it. She specializes in taking the complex unique needs of different departments and somehow turning them into simple cohesive processes for the whole company. A natural born leader, she usually retains the calmest head even in the highest pressure situations and always keeps both her cool and her focus on the task at hand. She doesn't just set a high standard with her example but she also brings out the best in her team and I consider myself very fortunate to have worked under her at Tucows
Brad Coates
Chi is an integral part of the Tucow’s operational team, she is among the most reliant in the organization and has responsibilities extending to several employees across three distinct brands. Her responsibilities are far reaching and challenging, yet, she faces them head on and always finds a solution, a true professional. Chi is exceptionally prudent in her decision making and is among the most organized and effective people I’ve ever worked with. She utilizes her team efficiently and leads by example. Chi provides great guidance and motivation to those around her, which is evident in the great work her team does on a daily basis.
Jamie Costello
Chi is one of the hardest working, most adaptable and ultimately most effective people I've had the pleasure of working with. A master of project management, Chi can take almost any task and instantly elevate the quality of it. She specializes in taking the complex unique needs of different departments and somehow turning them into simple cohesive processes for the whole company. A natural born leader, she usually retains the calmest head even in the highest pressure situations and always keeps both her cool and her focus on the task at hand. She doesn't just set a high standard with her example but she also brings out the best in her team and I consider myself very fortunate to have worked under her at Tucows
Experience
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Mobi
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United States
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Retail
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Chief Operating Officer
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May 2022 - Present
As Chief Operating Officer, I bring cohesiveness and connective tissue to business decisions, projects and initiatives that address Mobi’s evolving needs, while fostering new teams, and nurturing our people. Working alongside all departments and teams, I guide and mentor, to make sure that the way we design and operationalize ideas, projects, and processes are aligned with the principles and priorities that matter to us as a company and individuals. My objective is to ensure that our decisions are ones that we can proudly stand behind, because they are aligned with our values, vision and mission. That includes not just business development and decision making, but also the way we lead with compassion and care for our team, customers and communities. Show less
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VP, Customer Experience + Projects
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Mar 2018 - May 2022
As VP, Care + Projects, my focus was on creating the best customer experience that stays true to our roots, as we work towards rebranding and expansion. I lead a team of amazing individuals who all share the same principles: we work hard to deliver affordable value and thoughtful experiences, and are constantly challenging ourselves to be forward-thinking and innovative.About Mobi: Mobi is an MVNO which launched in 2006, bringing no-contract wireless for the first time to Hawaiʻi. As Hawaiʻi’s largest local wireless provider, we’re committed to delivering affordable, reliable mobile service backed by great customer care.We value people, innovation and fairness, above all else. People are at the core of what we do, and why we do it - we believe in our team, and care about our customers and communities. We are driven by the belief that we can always do better - and we hold ourselves accountable to act on that knowledge. We wholeheartedly believe that mobile services should not be a privilege, and should instead be accessible and affordable to everyone. Show less
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Project Manager, Policy + Projects
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Nov 2012 - Mar 2018
Project Management • Responsible for all intra-department projects such as department/company policies and processes, as well as integrations of tools for our Field Operations and Customer Experience teams • Managed cross-functional projects for new city launches as well as existing city phases • Contributed to development of potential new markets, responded to RFIs for 2018/2019 pipelines Process Creation • Collaborated with stakeholders to identify potential issues devise processes/contingency plans for system maintenances/outages and subsequent customer communications • Established on-call policy for existing and new markets to provide 24/7 troubleshooting and support for enterprise and residential customers • Developed handbook to provide guidelines, policies and procedures for Field Operations team around code of conduct, employment expectations and work safety Reporting/Communication • Forecasted CAPEX and OPEX budgeting items based on existing/new market pipelines, planned construction projects and overall expectations of serviceable addresses • Liaised between design, dev, marketing, and construction departments and stakeholders to ensure constant and seamless project updates • Communicated regular project status updates to stakeholders in relation to projected budget expectations • Provided business with accurate actuals and capital/operational forecasts; provided predictable timelines and developments for new/existing market phases Inventory Management • Centralized inventory forecasting, ordering and warranty/RMA processes for existing and new markets; managed internal/external vendors to ensure bulk ordering negotiation, shipment and returns are processed efficiently Show less
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Freedom Mobile
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Telecommunications
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700 & Above Employee
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Project Manager, Process + Operations
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Jul 2015 - Feb 2017
Process Improvement • Analyzed trends using internal reporting streams to develop presentation materials for executive management, outlined common issues, next steps and action plans • Managed vendor interactions through accurately tracking issues/concerns and driving action items towards resolution • Led the development of policies and procedures, shared best practices to enhance operational efficiencies by acting as an inter- and intra-department and company liaison • Coordinated activities with cross functional teams, maintained frequent contact with counterparts in vendor operations to understand performance impacts as well as ongoing issues • Liaised with internal and external customers, vendors and departments to support the growth and change of the company, implement best practices to gain efficiencies and alignment amongst departments Quality Assurance • Provided ongoing performance analytics for all customer care line groups, processes and systems • Prepared and analyzed daily, weekly, and monthly reports and metrics for all line groups, processes and systems while providing background on issues as well as recommendations for resolution Show less
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RBC
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France
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Design Services
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1 - 100 Employee
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Project Manager, Financial Services
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Jan 2011 - Oct 2012
Fraud Management • Trained staff on anti-money laundering and anti-terrorist financing policies and procedures, responsible for creations of fraud monitoring and suspicious activities on accounts Fraud Management • Trained staff on anti-money laundering and anti-terrorist financing policies and procedures, responsible for creations of fraud monitoring and suspicious activities on accounts
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Education
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Toronto Metropolitan University
Bachelor of Arts - BA, Broadcast Journalism
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