Experience

3M

• Germany
• Chemical Manufacturing
• 1 - 100 Employee

• Program Manager - Client Support

  • Nov 2021 - Present

• Senior Client Solutions Engineer

  • Jan 2016 - Nov 2021

  - Responsible for initial problem analysis, discovering user stories, managing issue backlog - Responsible for solving difficult issues escalated from the client support and implementations teams.- Work with the product scrum teams to develop internal and client-facing documentation and training- Designed, implemented, and provided training for a new internal escalations process- Operate as first contact for sales and management for issue status and resolution

• Implementations Analyst, 360e

  • Feb 2014 - Jan 2016

  - Responsible for meeting client deadlines by solving intractable project team issues- Serve as liaison between project and development teams to identify and fix application bugs- Identify escalating clients to senior management for extra attention

• Outpatient Implementations Consultant

  • May 2012 - Jan 2014

  - Implement outpatient and pro-fee auto-suggested coding solutions for 360 Encompass clients.



CodeRyte

• Software Development
• 1 - 100 Employee

• Technical Project Manager

  • Nov 2011 - Apr 2012

  Implement outpatient and pro-fee coding solutions for large-scale CodeAssist clients Implement outpatient and pro-fee coding solutions for large-scale CodeAssist clients



MagView

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Manager

  • Jul 2009 - Dec 2011

  - Responsible for design and production of new products and features- Designed and implemented our Meaningful Use product, allowing our clients to save tens of thousands of dollars per provider- Oversaw the escalation process between support and development teams - Responsible for design and production of new products and features- Designed and implemented our Meaningful Use product, allowing our clients to save tens of thousands of dollars per provider- Oversaw the escalation process between support and development teams



Appalachian State University

• United States
• Higher Education
• 700 & Above Employee

• Astronomy Lab TA

  • Aug 2007 - May 2009

  Set up and assisted with introductory astronomy lab. Configured 15 Celestron 11" telescopes for student viewing at the scope and remotely on a weekly basis.

• Tutor

  • Jan 2007 - May 2009

  Tutored students in introductory chemistry, calculus, and introductory and intermediate physics.

• Physics Help Lab

  • Jan 2007 - May 2009

  Guided students in problem solving techniques and taught principles of physics to groups of as many as thirty at a time.

• Computational Physics TA

  • Aug 2008 - Dec 2008

  Encouraged proper coding techniques, such as comments and spacing. Demonstrated how to install compilers on home machines and laptops. Helped with questions about assignments.



Maria Mitchell Association

• United States
• Museums, Historical Sites, and Zoos
• 1 - 100 Employee

• Undergraduate Research Assistant

  • 2005 - 2005

  Undergraduate research on binary star systems at the Maria Mitchell Observatory Undergraduate research on binary star systems at the Maria Mitchell Observatory