Service Administrator

• gen 2015 - - Presente

I work for an engineering company who provide digital cutting/printing machines. Employed in the sales and service department as an administrator working closely with customers, engineers and sub-contractors.• Answering customers calls and queries• Providing quotes to customers• Coordinating and scheduling field engineers and sub-contractors• Support engineer site visits and coordinating equipment for on-site installations• Deal with customer repair requests, offering repair or exchange options• Plan new installations, liaising with customer, factory and engineer• Assist the director with dealing with any customer’s dispute.

Logistic & Service Administrator

• ott 2011 - dic 2014

I work for an engineering company who provide automation solutions to healthcare facilities.Employed in the service and logistics department as an Administrator working closely with customers, engineers, suppliers and directors face to face, over the phone and via email.• Answering customers calls and queries • Organise logistics, both domestic and international• Produce Pro forma, Commercial Invoice and Delivery note• Keep relevant team members informed of product movement• Keep customers, engineers updated with the status of their delivery.• Assist the courier with locating missing parcels• Provide POD’s and Dispatch Notification to clients and account’s team for invoicing• Claims when parcel has been lost while with the logistic partner• Sourcing and purchasing stock at preferential rates• Coordinating and scheduling field engineers• Manage stock for the robotic equipment• Facilitate the vendor RMA procedure • Overseeing stock take and assisting annual audit• Sourcing and purchasing stock at preferential rates • Organise logistics, both domestic and international, including relevant taxes • Assist in utilising the Astea CRM system to suit the company’s needs. • Assist the director with dealing with any customer’s dispute.• Logging and reporting sickness and annual leave

Senior Customer Service Adviser

• ott 2010 - ott 2011

• Customer queries via e-mail and live chat• First response resolution • Support online website products • Communicate to all levels • Follow the guidelines of responsible gambling • Answering incoming calls queries on using our products• Taking customers bets (this needs to be quick and accurate) • Investigate possible fraudulent activities • Age verification checks • Customer queries via e-mail and live chat• First response resolution • Support online website products • Communicate to all levels • Follow the guidelines of responsible gambling • Answering incoming calls queries on using our products• Taking customers bets (this needs to be quick and accurate) • Investigate possible fraudulent activities • Age verification checks

Customer Service Adviser

• ott 2009 - set 2010

Hand delivery is courier company giving a overnight delivery service to their customers. My role is to support locate lost parcels track and reunite there parcels with their owners. And follow the APC procedures.• Customer queries• Provide a quote for delivery service• Produce hard copy POD’s • Resolve queries using online booking system • Support on line booking system• Directing drivers to destination• Follow the procedure to locate parcels • Input of new bookings

Customer Service/ System Supervisor

• set 2009 - ott 2009

IGS Solutions Ltd are a gambling organisation based in London and they ran a show called Bingo Lotto hosted on Virgin1 My role was Customer Service focus, dealing with the winners of bingo to organising shipment of the game cards. • Worked at BBC• Making orders managing DPD Delivery Services• Investigating Missing parcels• Speak to Consumers assist in Problem Shooting• Talk to Clients who have lost parcels investigate where and when they were signed.• Telephonist on the Live TV Show • Manage the internal Database system

Support Analyst

• set 2007 - lug 2009

Vebra are a UK based software house providing Estate Agency software to the property sector. My role as a Software Support Analyst on the Help Desk was to provide technical support, administration and knowledge of the industry. After a company restructure this role was relocated to York and I chose not to move with the company. • First and second line customer support on Estate Agency software• Creation of internal Intranet and responsible for keeping documentation up to date• Intranet Administrator CSS & HTML • Client and web applications• Using software to decrypt transfer files ‘.VEF’ to ‘.XML’ so they can be easily read and fixed.• Intranet Template repository of marketing materials to enable faster development.• Proficient in Supporting Microsoft Word • Knowledge on the Vista settings and Word 2007• Trained new staff on products • Refined help desk procedures to reduce response time.• Installing and upgrading software on clients servers utilising Citrix and workstations• Perform backup execute Scripts on SQL• Produce written training material and subsequent training • Aided Market team to promote custom development• Assisted refining help desk procedure to reduce response time• Events committee including organising fundraising events for charities

Membership Administrator

• mar 2007 - set 2007

Epic are UK based company who issue training and licenses to the Plant Operator Scheme my role was to work independently in the office coordinate trainers diaries issuing certificates and licenses after completion of the training and to be in charge of the incoming and outgoing post. Assisted trainers diariesWorked with multiply printers for issuing of membership Processed cheques and cash payments Dealing with the incoming and outgoing post Database members maintain correct information for renewal purpose Communications with clients booking coursesProvide information and recommending courses

Marketing Assistant

• mag 2002 - mar 2007

Armstrong Consultants are specialists in the development, implementation and support of a range of fully integrated finance, project management, CRM, payroll, service and document management solutions. My role here was to make sure the office was stocked with all the stationary literature and general managing the office whilst working in the marketing department. This was a company with 4 young directors growing in a fast company I worked closely with all 4 directors. Organise corporate events and seminars, which involved close liaison with venues' coordinatorsData entry both manually from written leads and via import from Excel into a CRM databaseMail merge using CRM software and ExcelCoordinate a secure online classroom training booking systemBook travel arrangements for senior management and training and sales consultants using outlook Diary systemMarketing mailings via e-shots and lettersManage the database using CRM software Goldmine Research and order promotional giftsAttend seminars in order to assist the sales team with any issues which may ariseDeal with telephone and Email enquiriesCollate data together using our CRM databaseGained introduction certificate in marketing

Foreign Exchange Clerk

• set 2000 - mag 2002

Travel Choice is a retail agency that has its own Foreign Exchange. Owned by a First Choice Holidays, worked on own initiative in charge of the Foreign Exchange. Foreign Exchange Clerk Managing up to £3000 pounds cash Book holidays / tailor-make holiday, plus car parking, currency and insurance.Ensure stock cupboard and shelves were full and have the file copy of each brochure Travel Choice is a retail agency that has its own Foreign Exchange. Owned by a First Choice Holidays, worked on own initiative in charge of the Foreign Exchange. Foreign Exchange Clerk Managing up to £3000 pounds cash Book holidays / tailor-make holiday, plus car parking, currency and insurance.Ensure stock cupboard and shelves were full and have the file copy of each brochure

Trainee Travel Consultants

• ago 1998 - set 2000