Experience

City Tech, CUNY

• United States
• Higher Education
• 400 - 500 Employee

• CUNY IT Support Assistant

  • Oct 2017 - Present

  -Assists in the deployment of over 200 PCs on campus during the Summer semesters-Create documentation for the use of room equipment and AV control software-Provides assistance to faculty & staff in the use of AV conferencing software-Fields calls relating to AV issues and creates tickets for on-site technicians

• College Assistant - City Tech Media Services

  • Mar 2016 - Oct 2017

  -Performs troubleshooting on department PCs, Projectors & other AV equipment-Assists in the installation of PCs, projectors & other AV equipment in presentation classrooms-Delivers & provides setup of Portable Presentation Carts for classrooms, conference rooms and events-Provides AV setup & support for events on campus

• Work Study - City Tech Media Services

  • Sep 2015 - Mar 2016

  -Performs troubleshooting on department PCs, Projectors & other AV equipment-Assists in the installation of PCs, projectors & other AV equipment in presentation classrooms-Delivers & provides setup of Portable Presentation Carts for classrooms, conference rooms and events-Provides AV setup & support for events on campus



Williamsburg High School of Architecture and Design

• Brooklyn, NY

• CUNY IT Support Technician Intern

  • Jul 2015 - Aug 2015

  -Installed Autodesk software & performed basic troubleshooting on Select school PCs -Installed Autodesk software & performed basic troubleshooting on Select school PCs



Public School 25

• Brooklyn, NY

• CUNY IT Support Technician Intern

  • Nov 2014 - Jun 2015

  -Deployed & performed basic troubleshooting on over 100 classroom laptops -Worked alongside the DOE Help Center to ensure timely hardware repair -Created spreadsheet of laptops and other devices to keep track of needed repairs -Deployed & performed basic troubleshooting on over 100 classroom laptops -Worked alongside the DOE Help Center to ensure timely hardware repair -Created spreadsheet of laptops and other devices to keep track of needed repairs



City Tech, CUNY

• United States
• Higher Education
• 400 - 500 Employee

• Work Study - City Tech Media Services

  • Feb 2014 - Dec 2014

  -Performed basic troubleshooting on department PCs, Projectors & other AV equipment -Assisted in the installation of PCs, projectors & other AV equipment in presentation classrooms -Delivered & provided setup of Portable Presentation Carts for classrooms, conference rooms and events -Performed basic troubleshooting on department PCs, Projectors & other AV equipment -Assisted in the installation of PCs, projectors & other AV equipment in presentation classrooms -Delivered & provided setup of Portable Presentation Carts for classrooms, conference rooms and events