Experience

Duvall Catering & Events

• United States
• Hospitality
• 1 - 100 Employee

• Human Resources Business Partner

  • Feb 2023 - Present

  Charleston, South Carolina Metropolitan Area Played a pivotal role in establishing the HR department within a previously HR-deficient organization. Mediated personnel disputes as link between management and employees. Devised and executed effective recruitment and retention strategies to secure top talent within the catering industry. Ensured strict adherence to employment laws and regulations, including equal employment opportunity, wage and hour laws, and safety protocols. Successfully recruited and onboarded over 160 staff… Show more Played a pivotal role in establishing the HR department within a previously HR-deficient organization. Mediated personnel disputes as link between management and employees. Devised and executed effective recruitment and retention strategies to secure top talent within the catering industry. Ensured strict adherence to employment laws and regulations, including equal employment opportunity, wage and hour laws, and safety protocols. Successfully recruited and onboarded over 160 staff members on a quarterly basis. Collaborated with HR, business leaders, and engaged employees to create and implement sustainable, data-driven DE&I initiatives, enriching the employee journey from onboarding through the entire employment cycle. Coached leaders on employee relations issues, policy interpretation and application and organizational design. Spearheaded the establishment of a novel internship program, successfully engaging 12 young adults. Leveraged HRIS for efficient data administration and process optimization, encompassing I-9 verification and documentation. Oversaw comprehensive employee compensation and benefits administration, encompassing payroll, health insurance, and retirement plans. Ensured rigorous adherence to all pertinent tax and insurance regulations, encompassing workers' compensation and unemployment insurance. Crafted policies, manuals, and conducted training sessions for various departments, including Kitchen Staff, office staff, and warehouse staff. Improved organizational structure with revamped charts and growth plans. Show less



Dan's Management Co. - D/B/A Dunkin'

• United States
• Food & Beverages
• 1 - 100 Employee

• General Manager

  • Jul 2021 - Oct 2022

  Preston, Connecticut, United States Manage all aspects of the Dunkin Donuts franchise, including staff management, financial management, inventory control, and customer service. Hire, train, and supervise staff members, ensuring that they are fully trained on company policies, procedures, and customer service standards. Manage scheduling and payroll to ensure adequate staffing levels at all times. Ensure that food products meet quality standards, and monitor inventory levels to prevent waste and stockouts. Develop and… Show more Manage all aspects of the Dunkin Donuts franchise, including staff management, financial management, inventory control, and customer service. Hire, train, and supervise staff members, ensuring that they are fully trained on company policies, procedures, and customer service standards. Manage scheduling and payroll to ensure adequate staffing levels at all times. Ensure that food products meet quality standards, and monitor inventory levels to prevent waste and stockouts. Develop and implement marketing and promotional strategies to increase sales and customer traffic. Monitor financial performance, including revenue, expenses, and profitability, and develop strategies to increase profitability. Ensure compliance with all health and safety regulations and company policies. Work collaboratively with other franchise owners and corporate staff to share best practices and implement new programs and initiatives. Show less



Bed Bath & Beyond

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Mar 2020 - Jun 2021

  Waterford, Connecticut, United States Greet customers in a friendly and welcoming manner, and provide assistance with finding products, placing orders, and resolving issues. Respond to customer inquiries via phone, email, or chat, providing accurate and timely information and solutions. Process returns, exchanges, and refunds, ensuring that customer issues are resolved in a timely and satisfactory manner. Stay up-to-date on the latest product information and promotions, and communicate this information to… Show more Greet customers in a friendly and welcoming manner, and provide assistance with finding products, placing orders, and resolving issues. Respond to customer inquiries via phone, email, or chat, providing accurate and timely information and solutions. Process returns, exchanges, and refunds, ensuring that customer issues are resolved in a timely and satisfactory manner. Stay up-to-date on the latest product information and promotions, and communicate this information to customers. Work collaboratively with other staff members to ensure that customers receive a consistent and positive shopping experience across all channels. Maintain accurate records of customer interactions and transactions, and ensure that customer information is kept confidential and secure. Proactively identify customer issues and escalate them to the appropriate department or supervisor. Participate in training and development programs to enhance customer service skills and product knowledge. Show less