Chris Silva
Content Maintenance Architect at A Cloud Guru | A Pluralsight Company- Claim this Profile
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English -
Topline Score
Bio
Credentials
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Microsoft Certified: Azure Fundamentals
MicrosoftAug, 2021- Sep, 2024 -
AWS Certified Cloud Practitioner
Amazon Web Services (AWS)Nov, 2021- Sep, 2024 -
AWS Certified Developer – Associate
Amazon Web Services (AWS)Mar, 2023- Sep, 2024 -
AWS Certified Solutions Architect – Associate
Amazon Web Services (AWS)Aug, 2022- Sep, 2024 -
Plesk Onyx Professional Certification
PleskDec, 2018- Sep, 2024
Experience
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A Cloud Guru | A Pluralsight Company
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United States
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E-Learning Providers
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1 - 100 Employee
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Content Maintenance Architect
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Jan 2022 - Present
As a Content Maintenance Architect, I am responsible for keeping our content fresh! This includes edits to existing content or re-recording existing content to match what students would see in their own environments. I mostly handle content across AWS, Azure, and GCP as these experience the most frequent change, but I can also update DevOps, Security, and Linux content as needed.
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Content Quality Architect
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Jul 2021 - Jan 2022
Responsible for review of technical training content related to AWS, GCP, Azure, Linux, DevOps, and Security for adherence to predefined company standards, Andragogy Principles, and general flow of training material the ensure students receive the best possible learning experience. Responsible for currency audits to identify out of date technical content that requires remediation.
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Rackspace Technology
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Linux Systems Operations Administrator II
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Dec 2020 - Jul 2021
• Escalation point for configuration, monitoring, and troubleshooting of dedicated and cloud application, web, and database servers in various sized customer environments ranging from small business to enterprise. • Fundamental knowledge of dedicated and cloud server hardware, software, virtualization, storage, and networking including LAMP/LEMP stacks, MySQL databases, DNS, clustering, containers, load balancing, firewall configuration, replication, and scripting.• Familiar with Windows server concepts including IIS, Active Directory, PowerShell, and MSSQL.• Front-line technical support for Cloud services including servers, CDN, databases, load balancers, networks, autoscaling, backups, object-oriented storage, imaging, and API. • Write, review, and edit technical documentation and knowledge articles for internal and external consumption. Documentation topics include Linux OS -level tasks, security, networking, and public cloud focused on best practice and ease of understanding for any technical level. • Technical trainer for Linux, Cloud, and new internal processes for existing and newly hired employees. Also develops brownbag training sessions for continuing education and thorough understanding of new technical concepts. • Technical point of contact and subject matter expert for various projects centered around optimization of existing workflows, introducing new technical workflows, automation, workload reduction, workflow standardization, and other tasks as assigned by leadership. Worked closely with other business units as needed to promote awareness and avoid disruption of existing processes across the business. Show less
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Linux Systems Operations Administrator I
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Dec 2018 - Dec 2020
Linux System Administration role including configuration, monitoring, and troubleshooting of Linux servers. Responsible for configuration of basic web hosting stacks, virtual hosting, databases, and security. Strong familiarity with RHEL/Ubuntu distributions, MariaDB/MySQL, and strong understanding of networking and load balancing. I also handle front line support for Rackspace Public Cloud environment responsible for troubleshooting and configuration of Cloud servers, databases, load balancers, CDN, database instances, and other Cloud products. In addition, I am part of the team that handles writing and management of internal and customer facing technical documentation. I serve as a technical trainer for Linux System Operations Administrators in the US and Mexico. I also handle various project work including technical brown bags, expanding team knowledge, bringing new work to the organization, and data analysis of ticket routing processes. Show less
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Global Support Technician
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Feb 2018 - Nov 2018
Front line support for Linux and Windows servers and cloud solutions. Specialization in Linux OS. Responsible for triage and routing of tickets, front line phone support, and special projects as needed.
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AT&T
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United States
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Telecommunications
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700 & Above Employee
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Premises Technician
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Oct 2015 - Jan 2018
Premises Technicians work both inside and outside and are responsible for the installation and customer care of the new U-verse integrated digital TV, high speed Internet and voice services. Premises Technicians work both inside and outside and are responsible for the installation and customer care of the new U-verse integrated digital TV, high speed Internet and voice services.
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Geek Squad
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IT Services and IT Consulting
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700 & Above Employee
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Covert Agent
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Oct 2012 - Apr 2015
Responsible for performing remote computer repair in PC and Mac environments on multiple devices at a time. Repairs included manual malware removal, basic PC Tune-ups, software troubleshooting, network troubleshooting, printer setup and troubleshooting, email setup and troubleshooting training, data backup and transfers, and training on various software and computer tasks. Responsible for contacting clients to assist with hardware configuration or connection of devices via phone or chat. Trusted with highly sensitive material including client data and account passwords as well as internal communication. Responsible for managing multiple systems including a connection portal, client information database, LogMeIn Rescue software, and internal communication systems. Show less
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Stretch Assignment - Jr. Web Admin
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Jul 2013 - Oct 2013
While employed as a Covert Agent, I was also responsible for managing content at academy.geeksquad.com. Responsible for creating webpages in WordPress that included information about completed Summer Camps. Worked closely with field leaders to gather content to be added to the website. Also responsible for maintenance of internal portal for Geek Squad Summer Academy employees and attendees. Trusted with confidential information including employee information and attendee information as well as internal communication. Show less
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Counter Intelligence Agent / Advanced Repair Agent
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Sep 2010 - Oct 2012
Responsible for performing diagnostics on client and store devices. Advanced repairs including malware removal, software troubleshooting, data backups and hardware installs on Windows/OS X systems. Assist Sales Associates in providing robust solutions for clients in order to meet their technology based demands. Perform other administrative tasks as needed.
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Best Buy
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Retail
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700 & Above Employee
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Sales Associate
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Sep 2009 - Sep 2010
Assisted customers in picking the right computer to meet their needs. Provided complete solutions for customers including recommending software, services, upgrades, and accessories. Provided home networking recommendations which included networking of printers, TVs, Blu-ray, Smart Phones, and other devices. Assisted in operational aspect of the department by creating ad-sets and new displays. Assisted customers in picking the right computer to meet their needs. Provided complete solutions for customers including recommending software, services, upgrades, and accessories. Provided home networking recommendations which included networking of printers, TVs, Blu-ray, Smart Phones, and other devices. Assisted in operational aspect of the department by creating ad-sets and new displays.
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The Home Depot
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United States
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Retail
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700 & Above Employee
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Electrical Sales Associate
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Apr 2007 - Sep 2009
Sold and recommended solutions for common electrical fixes in household and commercial markets. Provided assistance in order creations for contractors in need of electrical items. Also assisted in Paint, Lumber, Kitchen and Bath, Plumbing, Everyday Hardware, Customer Service, Tool Rental, Garden, and Flooring. Also certified to drive all heavy lift equipment at Home Depot. Sold and recommended solutions for common electrical fixes in household and commercial markets. Provided assistance in order creations for contractors in need of electrical items. Also assisted in Paint, Lumber, Kitchen and Bath, Plumbing, Everyday Hardware, Customer Service, Tool Rental, Garden, and Flooring. Also certified to drive all heavy lift equipment at Home Depot.
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CEC Entertainment
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United States
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Restaurants
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700 & Above Employee
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Team Leader - Kitchen
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Sep 2005 - Apr 2007
Kitchen Team Leader responsible for inventory and product control. Supervised kitchen staff to ensure quality and accuracy of food. Responsible for expediting kitchen orders at peak traffic times and training new employees. Also assisted in Game Room and Cashier duties as needed as well as handling customer escalations. Kitchen Team Leader responsible for inventory and product control. Supervised kitchen staff to ensure quality and accuracy of food. Responsible for expediting kitchen orders at peak traffic times and training new employees. Also assisted in Game Room and Cashier duties as needed as well as handling customer escalations.
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Education
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2017 - 2020
University of Phoenix
Bachelor of Science - BS, Information Technology -
2011 - 2013
Texas A&M University-Corpus Christi
Computer Science -
2006 - 2008
Del Mar College
Music Teacher Education
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