Experience

Crestwood Associates

• United States
• Market Research

• Director of Client Account Management

  • Jan 2023 - 1 year

  Responsible for leading a team of Client Account Managers focused around supporting Client’s needs and enhancing their overall experience at Crestwood.

• Client Account Manager-Team Lead

  • Jun 2022 - Jan 2023

  United States

• Client Account Manager

  • Aug 2015 - Jun 2022

  Schaumburg, Illinois, United States Single point of contact for Acumatica, Dynamics SL, Dynamics GP, and Greentree clients to serve as their Client Account Manager. Recommend ways to optimize their ERP and/or CRM system. Provide product demonstrations when required. Work with clients to help achieve their goals and represent their company in non-support customer interactions. Also tasked with growing these accounts through upsells, keeping quality of work high so clients want to renew/expand contracts, and advising clients on… Show more Single point of contact for Acumatica, Dynamics SL, Dynamics GP, and Greentree clients to serve as their Client Account Manager. Recommend ways to optimize their ERP and/or CRM system. Provide product demonstrations when required. Work with clients to help achieve their goals and represent their company in non-support customer interactions. Also tasked with growing these accounts through upsells, keeping quality of work high so clients want to renew/expand contracts, and advising clients on long-term growth strategies. Lead product demonstrations on sales for Acumatica and other appropriate opportunities, when requested by colleagues.


Avon
• Personal Care Product Manufacturing
• 700 & Above Employee
• Independant Sales Rep

  • Sep 2007 - Aug 2018


Visions Business Solutions (ERP)

• Sales Engineer

  • Jun 2015 - Aug 2015

  Oak Park, IL Responsible for assisting the sales team and clients in all aspects of Acumatica functionality as it relates to their business needs. In August 2015, VBS merged with Crestwood Associates.



Progressive System Solutions Inc

• United States
• Software Development
• 1 - 100 Employee

• Account Manager

  • Oct 2013 - May 2015

  Orlando, Florida Area Acumatica ERP Sales and Marketing Focus



Custom Computer Resources, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Manager

  • Mar 2005 - Oct 2013

  Farmington Hills, Michigan Develop and implement marketing campaigns to targeted industries: transit, staffing, distribution and research and development. Develop and build on relationship with targeted contact providing opportunities to establish points of improvement throughout the organization. Work with contact through the sales cycle to provide value and vision of how automated solutions can assist with improved workflows and greater customer satisfaction.



Audio-Video Distributors

• United States
• IT Services and IT Consulting

• Director of Operations

  • Jul 1990 - Mar 2005

  Director of Operations for an audio, video, media and equipment distribution company.



F&M Distributors

• United States
• IT Services and IT Consulting

• Office Assistant

  • Jun 1988 - Jun 1990

  Novi, Michigan