Csanad Solymossy

Global Service Desk Director at Advance2000
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Contact Information
us****@****om
(386) 825-5501
Location
Buffalo, New York, United States, US
Languages
  • English Native or bilingual proficiency
  • German Limited working proficiency
  • Romanian Native or bilingual proficiency
  • Hungarian Native or bilingual proficiency
Skills

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5.0

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Ken Eon

I had the privilege of working with Csani for several years on various projects. He is thorough, extremely knowledgeable and genuinely passionate about the task at hand. Even in stressful situations he remains calm and patient, a true team player. He is a true asset to any organization.

Jason Wallace

Csanad is a honest, hardworking team member who has the dedication and drive to take on task and see it to completion. I enjoy working with Casnad as he takes pride in all areas of his work.

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Credentials

  • Brocade Certified Network Engineer (BCNE)
    Brocade
    Jul, 2015
    - Nov, 2024
  • Sophos Certified Engineer
    Sophos
    Jun, 2015
    - Nov, 2024
  • Sip School Certified Associate (SSCA)
    The SIP School
    Jan, 2015
    - Nov, 2024
  • Veeam Technical Sales Professional (VMTSP)
    Veeam Software
    Feb, 2014
    - Nov, 2024
  • Administering Windows Server 2012
    Microsoft
    Apr, 2013
    - Nov, 2024
  • Installing and Configuring Windows Server 2012
    Microsoft
    Apr, 2013
    - Nov, 2024
  • LifeSize Certified Technical Professional
    Lifesize, a division of Logitech
    Jan, 2013
    - Nov, 2024
  • AVST Call Xpress 8.2
    AVST
    Sep, 2010
    - Nov, 2024
  • Alcatel Certified Field Expert R10.0 (ACFE)
    Alcatel-Lucent
    Sep, 2010
    - Nov, 2024

Experience

  • Advance2000
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Global Service Desk Director
      • Sep 2014 - Present

      • Managing technical support desk staff and resources through all time zones in the continental United States and beyond• Oversee 24/7/365 staffing, company wide system error monitoring and private cloud support• Provide delivery of quality service that is more than end-users and customers expect on a consistent and proactive basis• Global phone system support and call overflow handling.• Ensure after hours call/ticket handling and escalation procedures are in place for all users• Develop a means of measuring performance and applying metrics to aid in ongoing processes and performance improvements• Work closely with senior staff to manage Service Level Agreements, while ensuring that SLA’s are met and exceeded, and over time, quality and consistent performance continues to evolve and improve, with a focus on ongoing and continuous improvement. Show less

    • Systems Engineer
      • Jan 2010 - Present

      Project design, execution and troubleshooting of data and telephony networks, including cloud computing solutions and hosted PBX implementation. Alcatel-Lucent ACFE and AVST 8.1 certified technician.Skills: Alcatel-Lucent PBX •Hardware mounting and setup for both Crystal, Common and Appliance install (R9.1 and R10.0) •Programming and database management including ARS, COS, and other site specific options •Held on-site end user trainings for 8 and 9 series handsets •Managed Call Center Supervision, Omnivista 4760 including Accounting and Reports, 4059 Attendant Console, 4645 Voicemail, 4635 Voicemail, IP Desktop Software, PC Installer and Handset Administration.Alcatel-Lucent OmniSwitch •AOS 6.4 setup via CLI and web interface •VLAN management, port assignment •OS upgrade and stacking, switch monitoring AVST •8.11 Server set-up with integration of specific services •Administration interface for user management including setting up messaging servers and other UM options •Data collection process for troubleshooting and log disassembly •Successfully managed AVST 8.1 migration from ALU 4635.Other •Hosted PBX setup, management, troubleshooting, monitoring and documentation •Basic VMware knowledge Show less

  • Chartwells Higher Education Dining Services
    • United States
    • Food and Beverage Services
    • 700 & Above Employee
    • Event management
      • Jan 2009 - Feb 2010

  • Teledatanet
    • Telecommunications
    • 1 - 100 Employee
    • Service Coordinator
      • Jan 2007 - Sep 2009

      Fiber optics network design, implementation, testing and troubleshooting. In charge of service department responsible for timely repairs of fiber optical and CaTV equipment. Fiber optics network design, implementation, testing and troubleshooting. In charge of service department responsible for timely repairs of fiber optical and CaTV equipment.

Education

  • Canisius College
    Masters in Business Administration, Management Information System
    2009 - 2011
  • Technical University of Cluj Napoca
    BSc, Telecommunication and Science of Information
    2005 - 2009

Community

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