Crystal TAI
Partnership Manager at RD Technologies- Claim this Profile
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English Professional working proficiency
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Chinese Native or bilingual proficiency
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Cantonese Native or bilingual proficiency
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Spanish Professional working proficiency
Topline Score
Bio
LinkedIn User
A very nice and friendly Customer Manager. Also a PRO in I.T and her company’s API. I know her in my previous company as a client, and once I joined another company, I thought of her great service and become her return customer.
Stephen Mayall
Crystal always approached her role as an SDR full of enthusiasm, personality and passion. I had the pleasure of working with Crystal for over a year at BridgeU and worked closely with her on a day to day basis when she reported directly to me for 6 months. I was always impressed by Crystals energy and dedication to her role and ability to manage multiple tasks even during busy periods. Crystal was a very popular member of both the Hong Kong team and wider BridgeU team, she’s always positive and professional and I give her my full recommendation.
LinkedIn User
A very nice and friendly Customer Manager. Also a PRO in I.T and her company’s API. I know her in my previous company as a client, and once I joined another company, I thought of her great service and become her return customer.
Stephen Mayall
Crystal always approached her role as an SDR full of enthusiasm, personality and passion. I had the pleasure of working with Crystal for over a year at BridgeU and worked closely with her on a day to day basis when she reported directly to me for 6 months. I was always impressed by Crystals energy and dedication to her role and ability to manage multiple tasks even during busy periods. Crystal was a very popular member of both the Hong Kong team and wider BridgeU team, she’s always positive and professional and I give her my full recommendation.
LinkedIn User
A very nice and friendly Customer Manager. Also a PRO in I.T and her company’s API. I know her in my previous company as a client, and once I joined another company, I thought of her great service and become her return customer.
Stephen Mayall
Crystal always approached her role as an SDR full of enthusiasm, personality and passion. I had the pleasure of working with Crystal for over a year at BridgeU and worked closely with her on a day to day basis when she reported directly to me for 6 months. I was always impressed by Crystals energy and dedication to her role and ability to manage multiple tasks even during busy periods. Crystal was a very popular member of both the Hong Kong team and wider BridgeU team, she’s always positive and professional and I give her my full recommendation.
LinkedIn User
A very nice and friendly Customer Manager. Also a PRO in I.T and her company’s API. I know her in my previous company as a client, and once I joined another company, I thought of her great service and become her return customer.
Stephen Mayall
Crystal always approached her role as an SDR full of enthusiasm, personality and passion. I had the pleasure of working with Crystal for over a year at BridgeU and worked closely with her on a day to day basis when she reported directly to me for 6 months. I was always impressed by Crystals energy and dedication to her role and ability to manage multiple tasks even during busy periods. Crystal was a very popular member of both the Hong Kong team and wider BridgeU team, she’s always positive and professional and I give her my full recommendation.
Credentials
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Applied Data Science Capstone
CourseraDec, 2019- Nov, 2024 -
Applied Data Science Capstone
IBMDec, 2019- Nov, 2024 -
IBM Data Science
IBMDec, 2019- Nov, 2024 -
Data Visualization with Python
IBMNov, 2019- Nov, 2024 -
Machine Learning with Python
IBMNov, 2019- Nov, 2024 -
Data Analysis with Python
IBMOct, 2019- Nov, 2024 -
Databases and SQL for Data Science
IBMAug, 2019- Nov, 2024 -
Data Science Methodology
IBMJul, 2019- Nov, 2024 -
Open Source tools for Data Science
IBMJul, 2019- Nov, 2024 -
Python for Data Science and AI
IBMJul, 2019- Nov, 2024 -
What is Data Science?
IBMJul, 2019- Nov, 2024 -
Open Water Diver
PADIMar, 2019- Nov, 2024 -
Certificación de calificación DELE NIVEL B2
Instituto CervantesJan, 2018- Nov, 2024 -
Teacher of Swimming and Water Safety
AUSTSWIMMay, 2019- Nov, 2024
Experience
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RD Technologies
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Hong Kong
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Financial Services
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1 - 100 Employee
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Partnership Manager
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Dec 2022 - Present
RD Technologies offers 2 major products for businesses - #RDezLink & #RDWallet (A B2B SVF Wallet in HK). The SVF licence number is SVF0016 :https://www.hkma.gov.hk/eng/news-and-media/press-releases/2022/12/20221219-6/ Based in Hong Kong, the global crossroad of capital and goods, RD Technologies was born out of a mission to make things easier and cheaper for businesses in their cross-border payments and access to financial services. #RDezLink is a due diligence utility with data analysis and digitalised screening functions. Disclosures made by businesses via RD ezLink may be shared with their designated parties only with their consent. Not only will business owners have greater control in building trust with their partners, but financial institutions can also acquire customers in a cost-efficient manner whilst complying with regulatory requirements. #RDWallet enables businesses to make fast and efficient payments in multiple currencies securely and 24/7, while Round Dollar Unit (RDU) - our unique unit of account that comprises a mix of major currencies - helps to manage FX risks more effectively. Currently working in the partnership function.
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AquaSOblue
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Hong Kong
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Environmental Services
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Co-Founder & CEO
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Oct 2020 - Present
AquaSOblue customizes and produces water-soluble plastic bags and packaging for businesses across the globe. With the objective of reducing one-off disposable plastic items, we offer a unique and affordable solution that can save the environment without sacrificing the convenience of a modern lifestyle. AquaSOblue aims to change customers’ behavior and grow with conscience by doing business the right way, not just the easy way. #YourChoiceOurFuture AquaSOblue customizes and produces water-soluble plastic bags and packaging for businesses across the globe. With the objective of reducing one-off disposable plastic items, we offer a unique and affordable solution that can save the environment without sacrificing the convenience of a modern lifestyle. AquaSOblue aims to change customers’ behavior and grow with conscience by doing business the right way, not just the easy way. #YourChoiceOurFuture
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Wati
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Hong Kong
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Software Development
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1 - 100 Employee
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Senior Customer Success Manager(Acquisition)
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Aug 2021 - Dec 2022
WATI.io is a WhatsApp-based customer and sales engagement startup that has raised US$8.3 million in a Series A round led by Sequoia Capital India. It empowers 4,000+ companies in 75+ countries to create personalized conversations easily with customers at scale with an easy-to-use platform that is built on WhatApp Official Business API.► Proficiency in developing and executing business development and Go-to-Market strategies, and localization plans (APAC, Latam), scaling growth from 1,000 to 4,000+ clients in 75+ countries.► All-rounded client-facing experience in the SaaS industry from user acquisition to customer activation, onboarding, and continuous support, retention, and upsell.►Expertise in recruiting, training & managing Customer Success and Customer support team across the globe, realizing 24/7 worldwide support.►Experience working with enterprises, high-growth startups, SMEs, State-owned enterprises, and multinationals in software enablement and training, coaching companies’ internal operation and support teams.► Conversant with the Asian Pacific & Latam markets (living in Hong Kong + 6 months living in Latam in 2022) – sensitivity to diverse cultures
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Customer Success Manager
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Jan 2021 - Aug 2021
► Product growth, user acquisition, market expansion and localization, business development, and customer success► Onboarding 1,000+ global clients to access WhatsApp official API (including Hong Kong, India, SE Asia, EMEA, North and South America, Africa, and Europe)► Hosting global webinars in different languages (English, Cantonese, Spanish)► Empowering customers to automate their workflow with integration - driving their success in increasing conversion and customer satisfaction► Lead key accounts' activities and develop upsell opportunities► Manage the distribution channels, as well as WhatsApp API Facebook community (>587k members)► Develop & deliver “success plans” to customers, identify stakeholders, milestones, metrics of different businesses.
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Business Development Executive
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Jan 2020 - Jan 2021
Clare.AI provides an end-to-end AI-powered chatbot service across multiple channels in 12 Asian languages(expertise in mixed language). With wide expandability, we enable automation and customization to our clients to create a personalization digital assistant to streamline their internal and external processes.► In charge of the sales meetings and pitching, communicating clients' business needs with the internal product team► Onboarding enterprises and global companies on the chatbot solution► Enabling companies to start their official WhatsApp account► Constantly communicate with WhatsApp and Facebook official team on product enhancement► Communicating with global clients, from Hong Kong, APAC, India, SE Asia, EMEA, North and South America.
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BridgeU
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United Kingdom
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E-Learning Providers
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1 - 100 Employee
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Sales Development & Education Partnerships
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Aug 2018 - Dec 2019
BridgeU is an education technology startup that is creating smarter university and careers guidance for schools and students. Worked in Sales and Business Development function and leading Localization Project in China area. ► Generated revenue and customer acquisition in China, India, and SE Asia (market research, campaign management, lead generation, negotiation, and deal closing) in English and Chinese ► Top salesperson across the global sales team (UK and HK) ► Exceeding sales target by > 10-20% over 4 months ► Contributing over USD 700,000 to the business in 3 terms(Aug 2018 to May 2019) in series A ► Managing WeChat project as localization for China market ► Generating new leads and contacting prospects with strategic sales and marketing campaigns, strong cold calling experience ► Attending and organizing global conferences with strong networking skills
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Education
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The University of Hong Kong
Bachelor of Arts (BA), Translation and Spanish -
Universidad de Navarra
Bachelor's degree, Spanish Language and Human Resources
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