Customer Project Lead

• Jul 2023 - Present

Implementation Lead - EZLynx

• Apr 2022 - Present

Enterprise Onboarding Specialist

• Jan 2020 - Jan 2023

- Act as Account Manager for Enterprise customers who have completed onboarding - Lead regular meetings with large, complex accounts to provide status updates on open items and assist with utilization of products and services - Collaborate with internal teams (e.g., support, onboarding, data conversion, product, engineering, training) to document, research, and resolve issues - Generate and present monthly department performance reports - Act as Account Manager for Enterprise customers who have completed onboarding - Lead regular meetings with large, complex accounts to provide status updates on open items and assist with utilization of products and services - Collaborate with internal teams (e.g., support, onboarding, data conversion, product, engineering, training) to document, research, and resolve issues - Generate and present monthly department performance reports

Product Coordinator

• Oct 2014 - Jul 2019

- Design User Acceptance Testing - Create and Manage Data Maps - Act as a Liaison Between Technical and Non-Technical Project Members - Gather Business, Technical, and Operational Requirements - Manage Implementation Projects - SME for Mortgage Product and Proprietary Insurance-Tracking Software - Assist in the creation of comprehensive remediation plans (i.e., Corrective Action Plans) - Utilize Project Management Methodologies - Communicate Project Statuses to Stakeholders and Manage Expectations - Troubleshoot issues with data, application settings, and software - Build Custom Reports - Configure Client-Specific and Federally-Compliant Rules for Mass Mailings Show less

Data Specialist

• May 2014 - Oct 2014

Student Clinician, Teaching Assistant, & Research Assistant

• Aug 2011 - May 2014

- Taught PhD-Level Quantitative Methods Lab - Teaching Assistant for Introduction to Psychology (Undergraduate Level) - Provided individual psychotherapy at UNT Psychology Training Clinic - Administered and analyzed batteries of psychological assessments - Participated in Psychology Research (Mood Disorders and Suicidal Ideation) - Taught PhD-Level Quantitative Methods Lab - Teaching Assistant for Introduction to Psychology (Undergraduate Level) - Provided individual psychotherapy at UNT Psychology Training Clinic - Administered and analyzed batteries of psychological assessments - Participated in Psychology Research (Mood Disorders and Suicidal Ideation)