Crystal Okafor (A+, NET+, Security+ & MCSA)
Systems Support Representatives at Omega Healthcare Services, LLC- Claim this Profile
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Topline Score
Bio
Credentials
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A+, NET+, Security+, MCP and MCSA
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Experience
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Omega Healthcare Services, LLC
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1 - 100 Employee
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Systems Support Representatives
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Jul 2009 - Present
Serve as Systems Support Representative for Omega Healthcare employees. •Create and manage user and computer accounts, volumes and partitions. Implement security policies and Window updates •Manage various Windows platforms. Maintain the system and perform system back-up •Perform hardware and software installation, management and configuration •Enhance network, system and printer performance through troubleshooting and problem solving •Resolve user, computer and system resource issues •Implement VPN, ID/IP, VLAN, RRAS, RDP and Remote Assistance Show less
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Waketech
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Higher Education
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1 - 100 Employee
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Student
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2010 - 2011
Currently studying Computer Networking at Wake Technical College. Currently studying Computer Networking at Wake Technical College.
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Wells Fargo Mortgage
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United States
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Mortgage Loan Adjuster/ Client Service
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May 2009 - Jul 2010
•Processed mortgage loans •Made outbound calls to borrowers on the progress of their loan modifications •Received calls from borrowers who were inquiring about their loan modification status •Prepared written responses to inquiries from attorneys and insurance companies •Documented mortgage loan documents •Processed mortgage loans •Made outbound calls to borrowers on the progress of their loan modifications •Received calls from borrowers who were inquiring about their loan modification status •Prepared written responses to inquiries from attorneys and insurance companies •Documented mortgage loan documents
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West Corporation
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Türkiye
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Computer and Network Security
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Remote Client Services Representative
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Nov 2008 - May 2009
Remote Client Services Representative Served as a remote client representative for Citibank •Handled client inquiries using Avaya IP phone •Managed clients account and account receivable with the use of Saw Grass •Resolved customer concerns in collaboration with other departments Remote Client Services Representative Served as a remote client representative for Citibank •Handled client inquiries using Avaya IP phone •Managed clients account and account receivable with the use of Saw Grass •Resolved customer concerns in collaboration with other departments
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Real Estate Broker
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Jul 2006 - Feb 2009
Served as Real Estate Agent in the selling and buying of residential real estate •Assisted home buyers and seller with purchase and sale of their homes using Tempo 5 and Real Fast Form •Presented market analysis and listing proposals to sellers •Coordinated with builders, mortgage loan officers and attorneys to ensure a successful closing Served as Real Estate Agent in the selling and buying of residential real estate •Assisted home buyers and seller with purchase and sale of their homes using Tempo 5 and Real Fast Form •Presented market analysis and listing proposals to sellers •Coordinated with builders, mortgage loan officers and attorneys to ensure a successful closing
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Diamond Mortgage Group
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Canada
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Financial Services
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1 - 100 Employee
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Mortgage Loan Originator / Processor
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Aug 2005 - Feb 2009
Served as residential mortgage loans originator and processor •Originated mortgage loans, qualified potential borrowers, processed mortgage loans with Calyex •Coordinated with Attorneys, Real Estate Agents and Real Estate Appraiser for a successful closing Served as residential mortgage loans originator and processor •Originated mortgage loans, qualified potential borrowers, processed mortgage loans with Calyex •Coordinated with Attorneys, Real Estate Agents and Real Estate Appraiser for a successful closing
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Real Estate Agent
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Sep 2005 - Jul 2006
Functioned as Real Estate Agent in buying and selling of Residential Real Estate •Assisted with the buying and selling of homes using Tempo 5 and Real Fast form •Coordinated with builders, mortgage loan officers and attorneys to ensure a successful closing Functioned as Real Estate Agent in buying and selling of Residential Real Estate •Assisted with the buying and selling of homes using Tempo 5 and Real Fast form •Coordinated with builders, mortgage loan officers and attorneys to ensure a successful closing
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Loan Originator
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Dec 2004 - Aug 2005
Served as a Residential Loan originator •Originated mortgage loans •Qualified potential borrowers for loans and sold mortgage programs with Calyex Served as a Residential Loan originator •Originated mortgage loans •Qualified potential borrowers for loans and sold mortgage programs with Calyex
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Asistant Bank Processing Manager
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Oct 1994 - Jun 2000
Worked in various departments to provide banking services to the bank’s clients to include Retail banking, international banking, customer service and marketing •Managed bank’s relationship •Processed loan applications and granted overdraft •Recovered bad debt. •Source for deposits and sold bank products •Assisted the head of operations with supervision of the unit •Signed bank's documents •Managed the treasury operations unit, and sourced for call money and certificate of deposit •Processed letters of credit, international money transfer, import and export transactions •Involved in all aspects of customer service including answering inquiries, problem solving and interfacing with other departments to implement new accounts. •Received deposits and made payments •Balanced all transactions at the end of each shift Show less
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Education
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2011 - 2013
Wake Technical Community College
AA, Computer Networking -
2009 - 2010
Techskills Vocational School Raleigh, NC
A+,NET+, MCP and MCSA, Information Technology -
1986 - 1990
Enugu State University of Science and Technology
BS, Finace
Community
